Top Tech Jobs & Startup Jobs in Charlotte, NC

Owns the vision, problem framing, roadmap, discovery, experimentation, instrumentation, and reusable workflow capabilities for one or more cross-industry value streams. The role develops AI-enabled product experiences, defines technical building blocks and quality standards, improves adoption and workflow economics, incorporates customer feedback into prioritization, and coordinates junior product managers or cross-functional pod leads without formal people-management responsibility.

Own a portfolio of complex, high-value customer accounts totaling approximately $2M ARR. Develop success plans, lead customer meetings and QBRs, drive adoption and measurable outcomes, mitigate churn, and identify expansion opportunities. Serve as a trusted advisor to executive and operational stakeholders while collaborating with Sales, Product, Support, and Implementation. Capture customer feedback, influence internal priorities, and travel to industry events 5–10 times annually.

Leads sales planning, territory and account design, quota allocation, capacity modeling, and sales compensation strategy. Owns governance for quota exceptions and disputes, builds scenario models for executive decision-making, and continuously optimizes coverage, productivity, attainment, and cost of sale. Partners with Finance, HR, sales leadership, and GTM Engineering to improve planning systems, automate processes, and apply AI to quota and incentive management.

Own industry strategy, commercialization, integrated product roadmaps, pricing, packaging, P&L health, and AI strategy for a major industry. Lead customer councils, executive discovery, experimentation, portfolio reviews, and cross-functional alignment across product, go-to-market, delivery, and customer success. Hire, manage, coach, and develop PM Builders while driving industry growth, margin, adoption, retention, and roadmap impact.

Leads the transformation of ECI’s B2B SaaS Customer Success operating model for 25,000+ customers. Owns scaled engagement, lifecycle programs, retention forecasting, renewal operations, customer intelligence, health scoring, AI enablement, and cross-functional customer operations. Builds and manages the Customer Success Operations organization while improving gross and net revenue retention, adoption, expansion, and customer experience through automation, experimentation, and continuous improvement.

Build and maintain the pre-sales technology platform, including lead routing, account assignment, territory management, pipeline automation, revenue intelligence, and AI-assisted selling. Integrate Salesforce, marketing automation, AI platforms, data providers, and sales engagement tools. Partner with Sales, Marketing, and Operations leaders to identify bottlenecks, improve seller productivity, evaluate emerging technologies, and deliver scalable systems that support the customer lifecycle.

Lead the technical architecture for post-sales Customer Success, Renewals, Professional Services, Support, and GTM Operations. Build automation, AI capabilities, integrations, workflows, customer intelligence, and shared data models that improve retention, renewals, efficiency, and customer engagement. Establish engineering standards and technical direction across GTM systems while partnering with business leaders, engineers, and the Pre-Sales GTM Engineer.

Conduct full-cycle recruiting for Corporate and Go-to-Market roles on a six-month remote contract. Responsibilities include intake strategy, sourcing, candidate screening, interview coordination, stakeholder advising, offer negotiation, candidate experience management, ATS recordkeeping, and recruiting progress reporting. The role requires managing multiple requisitions, recruiting passive candidates, using AI tools, and partnering with hiring managers across Sales, Marketing, Professional Services, Customer Support, Finance, Operations, and other G&A functions.

Lead cross-functional governance for large-scale product initiatives (modernization, AI/ML, multi-quarter programs). Own executive-ready status reporting, milestone/KPI tracking, risk identification/escalation, and stakeholder communication to keep projects on schedule and support prioritization decisions.

Own the product data backbone and operating rhythm: define standardized metrics and data dictionary, build product-health dashboards, run churn/win-loss and product P&L analysis, manage initiative tracking and reporting, administer product tooling, and enable consistent decision-making across 60+ products as a senior individual contributor.