Top Operations Manager Jobs in Charlotte, NC

Manage Professional Services operations at Lowe's headquarters, driving process improvements, service delivery, cross-functional collaboration, team performance, and operational metrics.

Lead planning, operating cadence, and reporting for a unified Enterprise Growth business. Drive cross-functional program management across Sales, Product, Marketing, Finance, RevOps, and external partners to execute funnel, pricing, lifecycle, and conversion initiatives. Build dashboards, KPIs, playbooks, and vendor management processes to support FY27 targets and prove the operating model. Prepare leadership reviews and coordinate forecasting, risks, and decisions to improve accountability and execution.

Lead and improve billing support operations by driving change management, building scalable workflows, analyzing operational and billing data, diagnosing root causes, aligning cross-functional partners, and managing performance across BPO vendors.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead product operations for Falcon Complete by integrating new features, driving technical and process optimizations, leading cross-functional projects, managing Agile workflows, defining metrics and governance, documenting technical specifications, and collaborating with product and engineering to ensure seamless operational integration and adoption.

Own and improve the Product Development Lifecycle and product roadmap by architecting Jira/Confluence and AI-integrated tooling, building governance, dashboards, and metrics, enabling PM workflows, onboarding, release operations, and cross-functional stakeholder communications to increase velocity and product quality.

Own design, implementation, and optimization of AI-powered support workflows across chat, voice, and email. Automate repetitive tasks, run pilots, monitor KPIs (CSAT, containment, deflection, productivity), establish quality standards, and partner cross-functionally with Product, Engineering, CX, Analytics, and external AI vendors to scale solutions.

The CS Operations Manager will manage the operational infrastructure for renewal programs, including program design, process configuration, and cross-functional collaboration with teams like Sales and Marketing.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.

Manage a Middle Office team executing pre- and post-closing credit activities for corporate loans. Oversee review of credit approvals, syndicated loan structures, legal documentation, compliance items, and booking/funding. Partner with front office, legal, risk, and operations to ensure compliant, accurate deal execution and drive process and control improvements.

Oversee daily warehouse operations including receiving, storage, order fulfillment, shipping, inventory management, and staff supervision. Drive P&L results, monitor KPIs, implement process improvements, ensure OSHA and SLA compliance, coordinate with cross-functional teams, manage WMS and reporting, resolve escalations, and support continuous improvement initiatives.

The GTM Ops Manager will build a new sales engine, define targets, create a playbook, manage teams, and ensure data-driven decision-making.

Lead data-driven provider quality initiatives across the provider network: analyze large datasets, identify gaps and opportunities, design and execute cross-functional programs (note quality, provider reviews, AI documentation), and measure outcomes to improve core metrics.

Lead provider clinical operations consulting engagements for health services clients: analyze operations, identify improvements, implement process and performance solutions, manage client relationships, mentor teams, ensure data integrity and compliance, and deliver strategic, technology-enabled transformation to drive operational excellence.

Lead and deliver P&C insurance claims operations consulting engagements: analyze client needs, implement technology solutions, manage projects and teams, provide training, mentor staff, and drive process and analytics-based improvements to optimize operational efficiency.

Lead design and delivery of AI-driven P&C insurance operations solutions: analyze client needs, architect and implement AI/software solutions, manage projects and budgets, coach teams, train clients, ensure adoption, and maintain standards, governance, and evaluation practices to drive operational efficiency and innovation.

Lead large-scale operations consulting projects for health services clients, design and implement strategic process improvements, apply data-driven analysis, manage stakeholder engagement, coach teams, run workshops, and guide change management to optimize service delivery and operational performance.

Lead AI-enabled operating models and transformation roadmaps for payer back-office functions. Advise senior stakeholders, drive measurable outcomes, manage workstreams, apply analytics and automation, coach teams, facilitate workshops, and deliver operational improvements across payer operations and technology platforms.

Lead payer back-office strategy and operations engagements: supervise and coach teams, manage client accounts and workstreams, design and implement operational strategies, solve complex payer back-office problems (claims, enrollment, billing, membership), and apply technology and data interactions to improve efficiency and deliver client value.

Lead sourcing and procurement initiatives using Coupa to improve efficiency, reduce costs, manage supplier relationships, conduct spend analysis, negotiate contracts, and mentor teams while supporting budgeting and compliance.

Lead yield strategy execution across onsite, offsite, programmatic, CRM, and retail media channels. Manage inventory health, pricing, forecasting, reporting, and optimization. Partner cross-functionally with Sales, Ad Ops, Analytics, Product, and Tech to build models, automate processes, and deliver recommendations to maximize ad revenue and inventory utilization.

Implement area-level category strategy across multiple distribution centers: manage assortments, reduce SKU duplication, grow profitable sales, gather market intelligence, train staff, support vendor relationships, FSQA inquiries, customer onboarding, and coordinate area-specific bids.

Manage daily warehouse operations across picking, packing, routing, and dispatch to meet fulfillment timelines. Supervise and coach Ops Leads and hourly associates, drive SOP adherence and quality, support onboarding and training, resolve floor-level issues, and maintain a safe, organized warehouse while supporting warehouse systems like Netsuite and RF Smart.

Lead and manage outsourced payroll processing, ensure compliance with payroll laws, resolve payroll discrepancies, supervise payroll staff, analyze payroll data, liaise with finance and vendors, and lead payroll-related projects and system implementations.

Oversee daily branch operations including inventory, loss prevention, risk management, customer service, order management and training. Drive operational efficiencies, manage P&L, support sales/marketing, develop process improvements, ensure safety compliance, and report to branch and corporate leadership.