Top Operations Manager Jobs in Charlotte, NC

Manages multi-account projects delivering media dashboards, audience creation, tagging, pixel tracking, attribution, and reporting enhancements. Coordinates media, analytics, operations, sales, clients, and third-party vendors; maintains timelines, requirements, documentation, QA, and data integrity. Translates client reporting needs into dashboard specifications and oversees tracking implementation across digital media channels. Requires digital marketing and advertising agency experience, project management skills, and familiarity with tagging, analytics, attribution, and dashboard platforms.

Lead strategic and operational improvements across global travel operations and service teams. Partner with product, engineering, and leadership to prioritize support-product enhancements, improve agent tooling, drive contact deflection, and deliver customer experience improvements. Manage cross-functional programs including acquisitions, supply processes, third-party support, change management, and process optimization. Use analytics to assess impact, establish operating processes, and support global execution across teams and regions.

Owns accounting and finance operations, including accounts receivable, collections, payroll, corporate cards, accounts payable, monthly close, reconciliations, cash forecasting, financial systems, controls, and reporting. The role oversees an external accounting partner, improves financial processes, supports audits and tax compliance, and ensures accurate, scalable operations during company growth.

Owns the technology, processes, data, and operational infrastructure supporting GitLab’s channel and ecosystem partnerships. Responsibilities include partner deal registration, quote-to-cash, tiering, incentives, PRM and Salesforce administration, system integrations, attribution data, reporting, month-end close, process documentation, and AI workflow automation. The role coordinates with Deal Desk, Finance, IT, Legal, Sales, and partners to improve execution, resolve escalations, and scale ecosystem operations.

Leads product operations for an assigned Product leader, addressing ambiguous business and product problems through data-informed analysis. Drives cross-functional outcomes across discovery, roadmap planning, go-to-market, and post-launch activities. Aligns stakeholders on metrics, telemetry, and KPIs; synthesizes customer, stakeholder, and performance data into recommendations; promotes AI adoption; standardizes product operations practices; and coaches product teams through training, templates, and documentation.

Owns clinical escalations throughout the radiology member journey, resolving order, coding, authorization, protocol, facility, and appointment issues. Partners with providers, facilities, payers, and internal teams to complete imaging appointments. Develops workflows, training, and clinically accurate communication materials, while serving as a radiology subject-matter expert for product development and clinical routing logic.

Leads product strategy, roadmap prioritization, delivery readiness, and continuous improvement for unsecured lending Collections and Recovery capabilities. Partners with Technology, Operations, Data Science, Risk, Compliance, Legal, and Controls teams to translate business needs into requirements, features, workflows, and acceptance criteria. Supports AI/ML, digital self-service, modernization, UAT, validation, governance, risk management, investment decisions, and executive stakeholder communication in a regulated environment.

Leads product strategy and end-to-end outcomes for account opening and maintenance initiatives. Defines vision, roadmaps, and priorities; coordinates business, technology, operations, legal, risk, and compliance stakeholders; manages Jira backlogs; develops business cases and executive presentations; uses analytics and GenAI; and leads testing strategy, governance, quality reporting, and cross-functional team development.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Leads consulting engagements implementing Zuora Quote-to-Revenue solutions, including Zuora Billing, CPQ X, and Revenue. Advises clients on finance operations, translates requirements into process designs and system configurations, guides implementation teams through testing and deployment, manages risks and dependencies, builds stakeholder relationships, and coaches team members. The role also supports revenue recognition automation, digital finance transformation, and AI-human collaboration initiatives.

Manage commercial print partners across performance, capacity, cost, and contract compliance. Run scorecards and business reviews, audit invoices and recover overcharges, forecast capacity, enforce print and postal standards, and coordinate corrective actions. The role also qualifies new partners, supports production rerouting, and builds AI- and SQL-driven automation for audits and reporting. It requires extensive collaboration across operations, logistics, Product, Engineering, Finance, and Supply Chain, with approximately half the time spent onsite at partner facilities.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Lead go-to-market strategy and operations initiatives for international and MCS Sales and Account Management teams. Analyze business performance, pipeline, capacity, and trends; translate findings into priorities and recommendations; improve planning, reporting, and decision-making processes; and manage cross-functional projects from scoping through implementation. Partner with senior leaders and teams across Sales, Systems, Business Intelligence, Finance, and Marketing to drive measurable business outcomes.

Manages hotel front desk and PM operations, including staffing, scheduling, budgeting, guest issue resolution, room inventory, employee training, invoice coding, deposits, accounts receivable, cash handling, room inspections, and coordination with housekeeping and restaurant operations. Ensures compliance with corporate and franchise standards, maintains service quality, and covers operational shifts as needed, including evenings and weekends.

Leads privacy compliance governance and operations for TD’s US Privacy Office. Responsibilities include reviewing and challenging Privacy Impact Assessments, supporting privacy incident remediation and reporting, coordinating privacy training and completion tracking, managing privacy designate lists and access, developing governance procedures, monitoring compliance programs, preparing executive and regulatory reports, supporting audits and examinations, and advising stakeholders on privacy, data governance, risk, and regulatory requirements.

Supports securities trade settlement and investment manager relations by resolving trade and account exceptions, onboarding accounts, maintaining settlement instructions, monitoring cash and security movements, reconciling activity, reviewing documentation, and ensuring operational controls and compliance. Collaborates with investment managers, custodians, and internal teams while contributing to process improvements, system enhancements, and operational projects.

Manage day-to-day operations for the Wealth Advisors Group, lead and develop operations specialists, resolve escalated issues, and partner with leadership on departmental goals. The role focuses on improving processes, implementing training and operational guides, ensuring compliance, facilitating team meetings, and driving efficiency, accuracy, and a strong client experience.

Owns platform product operations for Billing, Org & Auth, and Security teams. The role identifies enterprise-readiness gaps, connects platform investments to ARR, analyzes structured and unstructured data, and builds internal data and AI products. Responsibilities include roadmap prioritization, revenue-impact analysis, repeatable workflows, executive recommendations, and end-to-end ownership of tools and projects. Candidates need 8+ years of relevant experience, strong analytical and product judgment, and a record of shipping useful solutions tied to business outcomes.

Supports marketing creative operations by project managing integrated campaigns across digital, social, audio, web, banner, and email channels. Coordinates timelines, scopes, briefs, reviews, approvals, trafficking handoffs, and stakeholder alignment. Partners with brand marketing and internal creative teams to ensure deliverables meet strategic objectives, brand guidelines, quality standards, and deadlines. Also forecasts workload, manages multiple projects, improves processes, and analyzes campaign data.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Leads manufacturing and packaging operations, production scheduling, quality, safety, cost control, workforce planning, budgets, and continuous improvement. Directly manages production supervisors and supports operational excellence across safety, people, service, quality, and cost. Uses Lean Manufacturing and Six Sigma tools to improve efficiency, monitors KPIs, ensures regulatory compliance, manages employee development, and promotes safe and effective equipment use.

Manages daily crystal growth manufacturing operations, including production scheduling, technician staffing, training, inventory maintenance, safety compliance, and continuous improvement. Supervises technicians and welders, monitors production runs, supports 24/7 operations, maintains Kanban supplies, and drives 5S and lean manufacturing practices. The role requires floor engagement, technical process understanding, effective communication, and coordination across shifts.

Leads end-to-end operations for high-volume imagery and video production, coordinating photography, CGI, AI-generated imagery, video, timelines, stakeholders, workflows, capacity, and final asset delivery. The role develops scalable operating models, administers project management systems, tracks risks and dependencies, improves processes, and aligns Creative, Marketing, Brand, and Production teams. Quarterly travel to the San Leandro studio is required.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.