Top Operations Manager Jobs in Charlotte, NC

Leads product operations across software teams by optimizing development processes, tracking product usage and feature adoption, managing roadmaps and Jira governance, consolidating customer feedback, coordinating risk and decision-making, and enabling go-to-market launches. Partners with product, engineering, program, marketing, and support teams to improve communication, delivery timelines, and product quality.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Build and improve the Enterprise AI operating model through AI-enabled processes, operational reporting, knowledge management, stakeholder forums, intake governance, and asset registry oversight. The role translates complex program information into executive narratives, coordinates decision-making, enables cross-functional alignment, and continuously improves planning, prioritization, governance, communication, and execution mechanisms.

Own global people operations across the employee lifecycle, including onboarding, exits, payroll, benefits, compliance, documentation, and employee support. Administer US and international employment processes, manage PEO and EOR relationships, maintain HR data integrity, and produce workforce reporting. Partner with Finance, Legal, and People leadership on systems consolidation, compensation architecture, compliance, and automation. Improve processes using HR technology and AI while maintaining accurate, audit-ready records.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Own sales, onboarding, and customer success operations, including territory management, commissions, pipeline and lifecycle processes, CRM data hygiene, reporting, health scoring, segmentation, and workflow improvements. Translate operational needs into buildable requirements for Business Systems, reduce manual work, improve process consistency, and support revenue teams through data-informed decisions and cross-functional partnership.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, compliance, and team development across a Wells Fargo branch. The role manages personnel and financial resources, coaches direct reports, supports hiring, resolves escalated concerns, and ensures operational quality. It also involves referring eligible customers to SAFE team members for dwelling-secured products while meeting Loan Originator regulatory requirements.

Leads large-scale payments transformation initiatives, managing implementation timelines, product vision, backlog prioritization, release planning, risks, dependencies, and regulatory compliance. Partners with product managers, analysts, delivery teams, and senior stakeholders to align strategy and execution. Provides payments subject matter expertise across payment rails, messaging platforms, operating models, and migration programs while driving cross-functional teams toward delivery commitments.

Lead strategy, roadmap development, and delivery for complex money movement products supporting Wealth and Investment Management. Define product vision, scope, backlog priorities, features, user stories, and acceptance criteria while coordinating technology, operations, risk, compliance, and business stakeholders. Advise senior leadership, drive large-scale transformation, manage regulatory and operational considerations, and guide teams through complex organizational and technology changes.

Leads product vision, roadmap, prioritization, and end-to-end delivery for Account Opening and Maintenance initiatives. Partners with business, technology, operations, Legal, Risk, and Compliance stakeholders; manages Jira backlogs and governance forums; develops business cases and executive presentations; uses analytics and GenAI to support decisions; and mentors Product Owners. The role also leads testing strategy, test planning, regression testing, defect management, quality reporting, and coordination of distributed testing teams.

Leads privacy compliance governance and operations for TD’s US Privacy Office. Responsibilities include reviewing and challenging Privacy Impact Assessments, supporting privacy incident remediation and reporting, coordinating privacy training and completion tracking, managing privacy designate lists and access, developing governance procedures, monitoring compliance programs, preparing executive and regulatory reports, supporting audits and examinations, and advising stakeholders on privacy, data governance, risk, and regulatory requirements.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Oversee warehouse operations, including receiving, storage, fulfillment, shipping, inventory control, staffing, budgets, P&L reporting, KPIs, compliance, and continuous improvement. Lead warehouse teams, coordinate with logistics, procurement, customers, and corporate departments, resolve escalations, maintain service levels, and use WMS and reporting tools to support operational decisions.

Manages last-mile delivery operations, including contract carrier schedules, route planning, dispatch, route monitoring, issue resolution, and resource allocation. Supervises, hires, trains, and evaluates staff and carriers while ensuring policy compliance, accurate completion, customer satisfaction, and operational efficiency. Requires logistics and supervisory experience, Microsoft Office proficiency, and flexible shift availability.

Leads commercial lending operations for asset-based and syndicated loan portfolios. Manages 6–10 servicing representatives, oversees end-to-end loan servicing, settlements, reconciliations, accruals, fee administration, documentation compliance, EOD/EOM controls, variance analysis, and risk mitigation. Partners with relationship managers, underwriters, collateral teams, and external clients. Drives service quality, process improvements, system enhancements, UAT, policy implementation, and talent development.

Leads 24/7 operations across multiple Global Support Centers, ensuring facility readiness, incident response, infrastructure monitoring, quality assurance, safety compliance, and client coordination. Oversees BAS, fire panels, communications, and technical infrastructure while managing teams, training, performance, reporting, strategic planning, contractors, and emergency escalations. Requires extensive facilities management and leadership experience, including shift coordination, crisis response, and continuous improvement.

Leads product strategy, roadmap, and continuous improvement for PSA Vault and warehouse management systems. Oversees operational workflows including receiving, storage, inventory, fulfillment, and shipping while improving integrations with grading, marketplace, and logistics systems. Partners with Engineering, Operations, and business stakeholders to define requirements, prioritize initiatives, measure outcomes, and enhance customer experiences. The role also identifies AI and automation opportunities and coordinates cross-functional delivery across the Collectors ecosystem.

Manage overnight aviation operations spanning ground handling, passenger services, cargo, and aircraft services. Lead teams, ensure aviation safety and regulatory compliance, manage resources and budgets, maintain airline client relationships, oversee quality assurance, coordinate emergency response, and drive process improvements through performance metrics and operational analysis.

Own regional Sales Operations infrastructure, including territory and quota planning, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and operational improvements. Partner with sales leadership, finance, compensation, systems, analytics, and enablement to improve coverage, forecast accuracy, workflow automation, and execution across multiple sales channels.

Leads fraud operations across card, application, and travel marketplace fraud. Builds and manages the fraud investigation team, establishes classification standards, creates investigation playbooks, designs detection controls with Product and Engineering, reports fraud intelligence and financial impact to leadership, and partners with Legal, Compliance, Credit Underwriting, and Member Support on escalations and risk mitigation.

Design and manage end-to-end creative workflows, cross-functional programs, resource planning, agency partnerships, governance, and creative technology systems. Lead timelines, dependencies, stakeholder alignment, change management, KPI tracking, budget efficiency, and vendor relations to deliver high-quality creative work on time and within budget.

Drives sales operations for North American distributor and retail partners by managing SKU-level forecasting, inventory planning, purchase orders, trade spend, dashboards, shipment and POS reporting, and business reviews. Partners with sales, supply chain, demand planning, and distributor replenishment teams to improve performance, reconcile trade spend, and deliver customer and leadership presentations.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Manages hotel front-office operations, including staffing, scheduling, budgeting, guest issue resolution, room inventory, employee training, deposits, accounts receivable, invoice coding, inspections, and coordination with housekeeping and food-and-beverage operations. Ensures compliance with corporate and franchise standards, maintains service quality, covers operational shifts, and supports short- and long-term hotel planning.

Manages daily operations of a professional lumberyard, including inventory, yard activities, store employees, scheduling, hiring, training, and performance management. Oversees inside sales, customer relationships, sales and profit goals, operating costs, safety procedures, and compliance with company policies. Collaborates with market leadership and internal departments, conducts operational meetings, addresses employee issues, and supports ongoing staff development.