Top Sales Operations Jobs in Charlotte, NC

Manages sales and services operations for Implementation, Installation, and Customer Education teams. Improves workflows, customer onboarding, resource allocation, and performance through data-driven analysis. Partners with Sales, Support, Product, and leadership on strategic projects, forecasting, territory alignment, QBRs, reporting, and Salesforce dashboards. Oversees recurring business processes, identifies inefficiencies, and provides operational guidance in a high-growth SaaS environment.

Supports the sales organization by resolving operational issues, optimizing workflows, maintaining accurate sales data, and improving processes and automation. Partners with Revenue Operations, Finance, Legal, GTM Systems, and Engineering to resolve cross-functional issues. Responsibilities include financial reconciliation, data auditing, reporting, sales technology enhancements, workflow documentation, and practical use of AI tools such as Claude and Serval.

Supports client sales and service strategies through sales process analysis, sales effectiveness recommendations, customer experience improvements, and revenue growth initiatives. Responsibilities include interpreting client data, developing operating model recommendations, coordinating consulting workstreams, preparing presentations and action plans, troubleshooting sales channels, managing client relationships, and guiding junior team members.

Partners with Public Sector sales leadership to improve revenue performance, forecasting, pipeline management, territory and capacity planning, sales processes, reporting, and operational rigor. Supports annual planning, QBRs, compensation tracking, performance insights, change management, and cross-functional initiatives involving Revenue Operations, Analytics, Systems, and Sales Enablement. Identifies workflow improvements and opportunities to apply AI and automation to increase sales productivity and forecast accuracy.

Own sales strategy and operations for the Groups business, including segmentation, territory design, capacity planning, forecasting, sales process, operating cadence, and executive reporting. Lead AI and automation adoption across the sales motion, partner with finance, systems, enablement, and data teams, and translate analysis into business decisions. Hire and manage a team of analysts and strategy partners while serving as the primary strategic partner to the VP of Sales.

Leads strategy and operations for the partnerships organization, partnering with business development, partner success, finance, systems, and enablement. Owns segmentation, planning, metrics, pipeline reviews, partner economics, deal desk, and operating cadence. Develops AI strategy and productivity improvements across forecasting, partner scoring, and field insights. Builds analyses directly, influences senior revenue leaders, and hires and manages a team of analysts and operations partners.

Partners with SMB sales and account management leadership to improve sales performance and operational effectiveness. Owns reporting cadences, forecasting, pipeline analysis, capacity planning, and business reviews. Develops strategic initiatives, improves sales processes, and leads cross-functional projects with Sales, Systems, Business Intelligence, Finance, and Marketing. Uses data analysis and AI tools to identify opportunities, inform leadership decisions, and drive measurable outcomes.

Own end-to-end sales operations workstreams supporting Enterprise Account Executives. Analyze sales data, build dashboards and KPIs, improve intake and pipeline processes, and recommend solutions that increase seller effectiveness, revenue, and profitability. Collaborate with Sales Operations, Deal Desk, Finance, Legal, Sales Strategy, and GTM Systems stakeholders. Use AI and automation to streamline workflows and present findings to senior leaders.

Leads consulting engagements focused on customer sales and service strategies, sales operations, customer engagement, and revenue growth. Analyzes client needs, guides teams through strategy implementation, identifies business transformation opportunities, promotes AI-enabled sales processes, manages stakeholder relationships, and coaches high-performing teams.

Own pipeline generation and enterprise sales for AI data operations services, including data collection, annotation, human-in-the-loop QA, preference data, model evaluation, red-teaming, and conversational or multimodal datasets. Scope deliverable programs with operations and AI engineering, lead proposals and negotiations, close new enterprise logos, and provide buyer insights for roadmap development.

Supports field Account Executives and clients by preparing quotes and proposals, processing orders, managing order status, coordinating with vendors and delivery teams, resolving client issues, and advising on internal and vendor processes. The role also prioritizes requests, supports sales growth, negotiates order discrepancies, and ensures service-level commitments are met.

Manages a remote Sales Operations and Contracting team supporting client acquisition, onboarding, proposals, contracts, amendments, approvals, and order processing. Oversees shared queues, team performance, reporting, dashboards, and operational metrics while partnering with Sales, Customer Success, Onboarding, Finance, Legal, and Continuous Improvement. Leads process improvement, automation, change management, prioritization, escalation handling, and team development. Travel is required 20% annually.

Leads sales operations reporting and tooling transformation for Americas sales teams. Translates business needs into BI requirements, dashboards, data models, AI-enabled workflows, and scalable solutions. Owns BI issue intake, prioritization, SLAs, engineering coordination, portfolio execution, data quality improvements, and field adoption. Partners with Sales, Finance, Engineering, and Operations to improve reporting confidence, reduce manual work, and accelerate insight-driven decisions.

Manages global SDR and revenue operations by optimizing pipeline generation, lead routing, territory alignment, quotas, reporting, Salesforce data quality, and sales technology. Partners with Sales, Marketing, Finance, IT, and executive stakeholders to improve funnel performance, operational efficiency, forecasting, and productivity. Develops capacity and quota models, maintains dashboards, validates commissions, monitors KPIs, and drives scalable process and technology improvements across the SDR organization.

Leads sales operations for an Americas organization, advising sales leaders on go-to-market strategy, territory design, quota setting, forecasting, pipeline health, and performance. Builds Salesforce and BI dashboards, streamlines processes through AI and automation, drives change management, establishes operating cadence, and manages cross-functional initiatives. Mentors and leads a sales operations team while translating complex data into actionable business strategies.

Leads Sales Operations execution across multiple products and sales motions. Manages Sales Operations and Insights analysts, oversees forecasting, pipeline governance, sales cadences, performance reporting, CRM governance, and process optimization. Partners with Sales, Finance, Partnerships, and systems teams to improve predictability, seller productivity, partner-channel performance, and operational scalability. The role requires advanced Salesforce, analytical, leadership, stakeholder management, and B2B SaaS operations expertise.

Provides sales operations strategy, planning, forecasting, reporting, and analysis for public sector sales teams. Owns pipeline KPIs, budgets, forecasts, variance analysis, territory planning, resource models, and early-warning systems. Partners with Sales, Marketing, Finance, and leadership to improve pipeline conversion, coverage, bookings, and growth plans. Supports capacity planning, incentive strategy, overlay sales teams, and go-to-market initiatives.

Manages sales operations for regional distributors, emerging channels, retail accounts, and inventory opportunities. Responsibilities include customer onboarding, item setup, distributor management, product launches, order and inventory execution, platform updates, process development, reporting, and resolving logistics or fulfillment issues. The role partners with Sales, Supply Chain, Finance, Marketing, and Customer Service to improve execution and reduce inventory risk.

Supports sales performance through Salesforce CRM administration, reporting, dashboard development, data analysis, data quality management, and operational process improvement. Partners with sales leaders across multiple business units to deliver forecasting, pipeline, customer activity, and performance insights. Uses Power BI, SQL, Tableau, Excel, Access, and potentially HubSpot to create recurring and ad hoc reports, reconcile data, improve processes, and train users.

Manages wholesale sales operations for beauty retail partners, including account and SKU setup, retailer portals, product content, order and inventory management, EDI resolution, compliance programs, vendor reconciliation, and cross-functional projects. Oversees launches, product lifecycle changes, special orders, sampling, ratings and reviews, and operational issue resolution. Maintains SOPs, trackers, and knowledge-transfer materials while serving as the primary liaison among wholesale, fulfillment, finance, marketing, and retail partners.

Leads Americas sales operations across product availability, inventory, logistics, customer onboarding, CRM administration, revenue reporting, forecasting, and business cadence. Partners with Sales, Finance, Operations, Legal, Marketing, and global teams to improve order-to-cash processes, data quality, customer handoffs, and scalable sales systems. The role also manages logistics providers, customs coordination, international fulfillment, and customer delivery communication.

Coordinates sales operations for a high school study abroad team, managing applications, enrollment workflows, student systems, billing support, Canvas learning content, reporting, documentation, and stakeholder support. Troubleshoots platforms, audits data, develops SOPs, tests system enhancements, and identifies process improvements. Collaborates with Sales, IT, advisors, and international teams while providing operational support during peak periods, including occasional evenings, weekends, and travel.

Supports quoting and order management for assigned accounts, including quote responses, order processing, product information, tracking, technical configuration validation, promotions, partner registration, and reporting. Builds account and OEM product knowledge, identifies upsell opportunities, and maintains stakeholder relationships. The role also assists with onboarding sales operations employees and requires PST-hour availability and travel of less than 25%.

Supports channel and revenue operations through partner performance analytics, dashboards, KPI reporting, deal registration management, forecasting, and executive materials. Maintains data integrity across Salesforce, Anaplan, Tableau, PRM, and related systems while partnering with Channel, Sales, Finance, and Revenue Operations. Documents reporting definitions, analyzes pipeline and partner productivity, identifies gaps, and recommends process improvements.

Own ElevenLabs’ vertical go-to-market strategy within Sales Strategy and Operations. Conduct market and buyer research, define vertical positioning and use cases, launch repeatable vertical GTM motions, align Product, Marketing, Engineering, and Sales teams, identify product requirements, build performance dashboards, and advise leadership on investment priorities using pipeline, win-rate, ACV, sales-cycle, and adoption metrics.