Lead customer implementations of the Deacom ERP platform from requirements gathering through go-live. Responsibilities include process reviews, fit-gap analysis, system configuration, solution design, testing, data migration guidance, user acceptance testing, reporting, KPI improvement, and ongoing consulting. The role serves as the primary customer resource, presents complex concepts clearly, and travels throughout the U.S. and Canada approximately 25% of the time, potentially reaching 50% during key project phases.
Deacom: Senior Implementation Consultant
ECI is seeking a highly motivated, dynamic, high-energy, hands-on professional to join our Professional Services team to drive project implementations for our Deacom ERP platform.
Our ERP Senior Implementation Consultants act as key resources and points of escalation for each implementation. Their goal is to successfully implement and provide ongoing consulting for customers utilizing Deacom, creating an exceptional customer experience by implementing new strategies, solutions, and processes that lead to successful go-lives.
What You Will Do
- Be the primary representative and go-to resource for new customers implementing the all-inclusive ECI Deacom ERP platform.
- Lead customer sessions to identify and document current and future business initiatives, gap analysis within current systems and/or processes, and reporting/data analytics requirements.
- Understand and deliver upon the ECI Deacom implementation methodology, including:
- Requirements gathering through existing process reviews
- Systems design and fit-gap analysis
- System configuration and setup
- Engineering Deacom solutions based on complex customer business requirements
- Concept validation and user acceptance testing
- Pre-implementation system testing
- Data migration and data formatting recommendations
- Consulting recap and activity reporting
- Drive Key Performance Indicators (KPIs) that help customers understand and continuously improve their business.
- Travel to customers throughout the U.S. and Canada, averaging approximately 25% of the time, with travel potentially increasing to as much as 50% during certain project phases, such as go-live and other key customer milestones.
Qualifications
- Bachelor's or Master's degree in business, accounting, supply chain, information systems, or equivalent
- Strong ERP product knowledge; 3+ years of ERP experience preferred
- Prior experience in software implementation or consultation
- Understanding of common industry business practices in manufacturing, operations, distribution, and finance
- Ability to present complex technical concepts clearly and concisely to users with varying levels of technical expertise, via telephone and in person
- Excellent organizational skills, attention to detail, and a self-motivated drive to deliver high-quality work
- Excellent presentation and written/oral communication skills
- Professional presence suitable for direct client interaction by telephone
- Valid driver's license and/or passport for required travel within the US and Canada
- Proficiency in Microsoft Office products and Microsoft Windows
Additional Qualifications (Not Required)
- Experience working with customers on business process improvement projects
- Experience using Microsoft SQL Server queries, views, and stored procedures
- APICS/CPIM certification a plus
- Prior experience in project management, specifically using MS Project or other project planning tools
- Proficiency in MS Visio, designing process mappings and flowcharts to illustrate workflow
Similar Jobs
Financial Services
Lead end-to-end SAP Concur Expense and Invoice implementations, including discovery, requirements gathering, solution design, configuration, testing, deployment, training, and post-production support. Advise clients on best practices, workflows, policies, reporting, process improvements, and system optimization. Serve as a subject matter expert, manage implementation projects, support demonstrations and RFPs, develop communications and training materials, and travel onsite to client locations as needed.
Top Skills:
AribaBrexCoupaEmburseExcelMS OfficeMicrosoft PowerpointMicrosoft WordNavanOracleRampSap ConcurWorkday
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch roadmaps, track implementation and account health, train executives and end users, resolve challenges, and coordinate with Sales, Support, Sales Engineering, Product, and other teams. Mentor Customer Success and Support colleagues while managing multiple customer engagements and strengthening long-term customer relationships.
Top Skills:
Enterprise SoftwareIotSaaS
eCommerce • Analytics
Leads enterprise Adobe Workfront implementations from assessment and solution design through configuration, launch, and adoption. Designs workflows, templates, forms, reports, and integrations; optimizes business processes; aligns Workfront with Adobe content supply chain products; and advises stakeholders on change management and adoption. Serves as a subject matter expert, mentors client teams, supports escalations, and improves implementation methodologies. The remote contract role requires United States-based work and travel of up to 20%, with some engagements reaching 50%.
Top Skills:
Adobe CampaignAdobe Creative CloudAdobe Experience ManagerAdobe Experience PlatformAdobe Journey OptimizerAdobe TargetAdobe WorkfrontApi IntegrationsFrame.IoGraphQLMarketoRest Apis
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
