Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads the architecture, strategy, governance, automation, and lifecycle management of enterprise IPAM, DNS, DHCP, IPv4, and IPv6 infrastructure. Owns addressing standards, capacity planning, IPv4/IPv6 migration, ARIN resource management, and IP assignment architectures across broadband, enterprise, cloud, and network environments. Partners with engineering, security, automation, cloud, and operations teams while providing technical leadership on routing, subscriber management, provisioning, address reachability, and network modernization.

Designs, engineers, deploys, optimizes, and supports optical and packet transport networks. Serves as a technical SME for DWDM, OTN, ROADM, Ethernet, and carrier-grade transport technologies; develops engineering standards, configurations, BOMs, and implementation documentation; troubleshoots complex network and fiber issues; evaluates vendors and new technologies; supports migrations, capacity expansions, lab testing, risk mitigation, and lifecycle initiatives.

Investigates telecom billing disputes by analyzing CABS invoices, access charges, usage records, tariffs, contracts, and intercarrier settlements. Determines dispute validity and financial impact, prepares case analyses, processes adjustments, maintains compliance documentation, and collaborates with billing, network, finance, and carrier teams. The role also identifies dispute trends, supports process improvements and system enhancements, and manages dispute queues while meeting service-level and quality targets.

Develop forward-looking growth marketing strategies that drive consumer awareness, acquisition, and business growth. Translate consumer insights, behavioral data, competitive intelligence, cultural trends, and emerging technologies into integrated campaigns, innovation pilots, value propositions, and test-and-learn initiatives. Partner with creative, media, CRM, product, analytics, and other teams to define campaign strategies, measure performance, scale successful programs, and present recommendations to senior leadership.

Drive new logo acquisition and revenue growth within an assigned territory. Sell Brightspeed products and services through telephone and web conferencing using consultative sales techniques. Qualify leads, identify decision-makers, understand customer needs, address objections, close sales, maintain sales funnel and contract information, and provide excellent customer service.

Leads creative strategy for integrated, performance-focused marketing campaigns across paid media, CRM, eCommerce, email, and direct mail. Translates business priorities and customer insights into messaging, campaign themes, value propositions, and creative direction. Manages creative teams, agency partners, budgets, testing, production processes, and cross-functional collaboration while optimizing campaigns for engagement, conversion, customer acquisition, and revenue growth.

Manages marketing technology operations and campaign infrastructure across Salesforce Marketing Cloud and customer data platforms. Translates marketing objectives into technical requirements, architects customer journeys, oversees campaign setup and deployment, supports data integrations, and improves automation workflows. Partners with Marketing, IT, Analytics, and technical teams to optimize personalized, data-driven communications while balancing strategic MarTech initiatives and operational campaign needs.

Leads Brightspeed’s enterprise brand strategy across flagship fiber and legacy DSL products. Owns brand positioning, identity, messaging, governance, campaigns, brand metrics, and organic social strategy. Partners with marketing, product, sales, and executive stakeholders to integrate brand strategy into launches and customer experiences. Manages external agencies and develops a team of brand and social professionals while identifying opportunities to improve awareness, engagement, reputation, and long-term brand equity.

Manages and optimizes authenticated and unauthenticated web and mobile customer experiences for broadband services. Develops digital experience requirements, analyzes customer behavior and KPIs, leads experimentation and personalization, and partners with UX/UI, Product, Engineering, Analytics, CRM, Marketing, IT, and Customer Care teams. Drives improvements in conversion, revenue, retention, self-service utilization, customer effort, and satisfaction within Agile delivery environments.

Supports enterprise financial reporting, month-end close, variance analysis, financial modeling, dashboards, and performance analysis. Partners with cross-functional leaders to explain financial drivers, improve reporting accuracy, and provide actionable insights for decision-making. Maintains accounting and reporting systems, prepares management reporting packages, supports executive presentations, and identifies process automation opportunities.