Top Tech Jobs & Startup Jobs in Charlotte, NC

The Senior Director of Customer Success leads CSMs in managing customer portfolios, driving growth, and ensuring customer satisfaction through strategic oversight and collaboration with internal teams.

The Product Program Manager leads strategic initiatives across Genesys, managing global programs from inception to launch, ensuring alignment and accountability among cross-functional teams while driving operational improvements and clarity.

This role focuses on driving customer loyalty and operational improvements by utilizing empathetic communication and independent work skills, leveraging AI-powered solutions.

The Product Marketing Manager will lead go-to-market strategies for AI-driven Workforce Engagement Management solutions, enhancing employee and customer experiences through collaboration and effective storytelling.

As Director of ServiceNow Solutions & Integrations, you will lead a team to design, deliver, and optimize enterprise solutions on the ServiceNow platform, oversee integrations, and drive ITSM processes aligned with business objectives.

The AI and Experience Orchestration Director leads AI-powered customer experience initiatives, engages with clients, and guides sales strategy to drive measurable business outcomes.

The AI and Experience Orchestration Director will leverage expertise in AI to translate client needs into impactful use cases, driving sales and adoption of AI capabilities. Responsibilities include guiding strategy, leading discussions with stakeholders, executing programs, and acting as a subject matter expert.

The AI and Experience Orchestration Director leads AI-powered customer experience initiatives, collaborates with stakeholders, and drives sales strategies in the Genesys AI portfolio.

The Senior Technical Account Manager ensures customer success by managing technical relationships, advocating for customer needs, and providing solutions for optimal use of the Genesys platform.

The Senior Technical Account Manager will enhance customer success through technical guidance, risk management, and relationship building while utilizing Genesys Cloud platform effectively.