Business Development Representative - Public Sector

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Accelerate pipeline growth across State, Local, and Education (SLED) organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve constituent, student, and employee engagement, access, and operational efficiency. You will influence how complex public sector institutions evaluate and adopt Genesys Cloud and modern CX capabilities, helping them address real-world challenges across communications, service delivery, and constituent experiences.

Partner closely with Account Executives and cross-functional teams to shape account-based strategies, identify high-value opportunities, and engage decision-makers across prospective and existing SLED customers. Your work will directly contribute to qualified pipeline creation and long-term revenue growth while building trusted relationships within large, complex public sector organizations.

At Genesys, we combine empathy, AI innovation, and cloud technology to help organizations deliver more personalized and efficient experiences. You will gain exposure to enterprise-level SLED initiatives, senior stakeholders, and sophisticated sales motions, creating a strong foundation for continued career progression within a global sales organization.

Key Responsibilities:

• Drive qualified pipeline growth across State, Local, and Education accounts by generating new logo opportunities and expanding relationships within existing customers
• Execute coordinated multi-channel outreach across calls, email, LinkedIn, events, and campaigns to increase engagement with priority SLED accounts and decision-makers
• Identify high-value opportunities through in-depth account, market, and stakeholder research across prospective and existing public sector organizations
• Build relationships with mid- to senior-level stakeholders by connecting Genesys Cloud and CX capabilities to organizational priorities, customer challenges, and desired outcomes
• Partner with Account Executives to develop and execute account-based strategies and territory plans that strengthen pipeline coverage and support revenue growth
• Expand customer value by identifying cross-sell and upsell opportunities using customer intelligence, engagement signals, and account insights
• Convert inbound and marketing-generated interest into high-quality sales opportunities through effective discovery, qualification, and timely follow-up
• Articulate the value of AI-powered Genesys Cloud and CX solutions in ways that demonstrate potential improvements to constituent engagement, access, operational efficiency, and service experiences
• Optimize prospecting effectiveness by leveraging data, customer insights, Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools
• Maintain accurate pipeline, activity, and opportunity data in Salesforce to support effective forecasting, account coordination, and sales execution
• Achieve pipeline generation, meeting, and conversion goals while continuously improving outreach quality and account engagement

Required Qualifications:

• 1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, customer experience, or technology environments
• Proven track record of outbound prospecting and pipeline generation in complex sales environments
• Strong understanding of the United States State, Local, and Education (SLED) public sector landscape
• Demonstrated ability to engage mid- to senior-level stakeholders within large or complex organizations
• Strong business acumen with the ability to identify customer needs and connect them to relevant technology solutions and business value
• Excellent written and verbal communication skills, with strong organization and time management capabilities
• Experience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools

Preferred Qualifications:

• Experience supporting enterprise or SLED public sector sales teams
• Familiarity with customer experience platforms, AI-powered CX solutions, or cloud-based SaaS technologies
• Experience executing account-based marketing or account-based sales strategies
• Track record of effective collaboration with Account Executives, marketing teams, and other cross-functional partners

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.