Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead new-business acquisition and consultative solution sales for Twilio’s Messaging, Voice, and Email products across financial-services organizations. Prospect, manage analytical sales cycles, design technical solutions, negotiate contracts, maintain Salesforce forecasts, and achieve quota targets. Partner with product, finance, legal, pricing, carrier relations, and solutions engineering teams while developing territory strategies and representing customer needs.

Leads Twilio’s North American escalation management team, serving as the executive liaison for high-visibility customer incidents. Drives systemic process improvement, escalation reduction, product influence, strategic planning, governance, resource forecasting, and cross-functional initiatives. Builds escalation runbooks, SOPs, OLAs, and reporting processes while mentoring team members and improving de-escalation capabilities across Support and Operations.

Lead technical presales activities for Twilio’s ISV customers, including discovery, solution architecture, product demonstrations, proofs of concept, RFPs, technical presentations, and enablement. Partner with Account Executives, guide customers on Twilio APIs, build trusted relationships with technical and executive stakeholders, support complex deals, contribute reusable sales materials, participate in architectural decisions, and mentor Solutions Engineers.

Lead global pricing and monetization strategy for product-led growth. Build price-optimization models, design executive dashboards (Tableau/Looker), analyze sales and usage data, and drive cross-functional execution to maximize revenue and simplify customer purchasing.

Own and scale partner marketing initiatives that drive pipeline growth, including full-funnel co-marketing campaigns, email nurture programs, customer success stories, joint PR, thought leadership, social media, webinars, events, trade shows, and partner networking programs. Coordinate external stakeholders, manage campaign and event deadlines, track budgets and MDF, and measure campaign performance across the B2B technology ecosystem.

Supports partner marketing operations by managing campaign lead uploads, data hygiene, campaign toolkits, partner portal assets, co-branded content reviews, event logistics, vendor communications, registration tracking, purchase orders, invoices, and budget records. The role coordinates scalable partner programs and maintains accurate reporting data using Salesforce, Tableau, and spreadsheet tools.

Leads technical pre-sales activities for Twilio’s communications products, partnering with Account Executives on qualification, demonstrations, proofs of concept, RFPs, technical presentations, and solution design. Discovers customer needs, recommends API-based architectures, presents product demonstrations, builds trusted technical relationships, and guides customers toward successful implementations. Also contributes reusable demonstration materials, knowledge sharing, and internal technical projects.

Lead technical response to security incidents across Twilio's global cloud infrastructure. Triage, contain, remediate, document incidents, drive post-incident improvements, automate workflows (SOAR), extend SIEM capabilities, participate in on-call rotation, mentor teammates, and collaborate with R&D to improve detection and threat mitigation.

Lead technical pre-sales activities for Twilio’s communications products, including discovery, solution architecture, demonstrations, proofs of concept, RFPs, technical presentations, and enablement. Partner with Account Executives, guide customers toward best-practice API solutions, build trusted relationships with technical and business stakeholders, resolve customer and internal challenges, and create reusable demonstrations and presentation materials.

Leads global sales operations rhythms and strategic projects across field sales, specialists, and partners. Responsibilities include managing performance reviews, delivering executive business updates, providing performance insights, supporting localized planning, implementing sales initiatives, and aligning cross-functional teams. The role partners with senior sales leaders and operations groups to standardize planning, improve adoption of transformational programs, and drive operational excellence across a large technology sales organization.