Developer Success Engineer

See yourself at Twilio

Join the team as Twilio’s next Developer Success Engineer.

About the job

In this hybrid engineering and customer success role, you’ll work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. Throughout that path you’ll also be serving as the voice of the customer within Stytch and closing the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams - or implementing improvements yourself. As the team grows, you’ll have more opportunities to contribute new features to Stytch and Twilio products through code.

Responsibilities

In this role, you’ll:

• Build new features and fix bugs in Stytch and Twilio products.
• Serve as a technical resource for customers when they have questions about our product.
• Improve documentation and processes for internal and external stakeholders.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A genuine drive to understand customer needs and concerns.
• Troubleshooting — Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes.
• Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role.
• Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase.
• Familiarity with modern web services and APIs.  
• Demonstrated ability to communicate credibly and effectively at all levels.

Desired:

• Experience with authentication protocols (SAML/OAuth), MFA, IdP.
• Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc.
• Direct experience working on a dedicated software development or product team.

Location

This role will be remote and must be willing to work East Coast business hours. 

Schedule

Ability to work non-standard, on-call rotation weekend and holiday hours.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.
• Based in the San Francisco Bay area, California: $137,520 - $171,900.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role are intended to be accepted until January 2nd, but may change based on business needs.