Top Tech Jobs & Startup Jobs in Charlotte, NC

Develop and execute executive communications strategy for Twilio’s Chief Product and Technology Officer. Write keynotes, presentations, blogs, press materials, social content, and internal communications; drive thought leadership and change-management initiatives; and represent R&D innovation to employees, customers, investors, media, and analysts. Partner with product marketing, corporate communications, R&D leadership, and cross-functional teams to strengthen the CPTO’s voice and Twilio’s innovation narrative.

Engage high-value self-service customers, identify growth and retention opportunities, guide product adoption, qualify inbound and outbound leads, and collaborate with Sales, Solutions Engineering, Marketing, and Product teams. The role manages a high-volume account book and helps customers scale Twilio Communications, SendGrid, or Segment products.

Lead product strategy and development for Twilio’s identity platform, including authentication, authorization, and emerging human and non-human identity use cases. Partner with product, engineering, design, and go-to-market teams to define roadmaps, translate customer needs into capabilities, author product requirements, and deliver developer-focused experiences. The role requires strong technical and analytical judgment, comfort with ambiguity, and deep product ownership.

This Machine Learning Engineer L2 position is an incomplete job requisition template. It does not provide specific responsibilities, qualifications, technologies, education requirements, or measurable role details. The position is described as remote-first at Twilio, with occasional travel potentially required for team or project meetings.

Design, maintain, and automate GTM business data models, ensure data quality and observability, build BI-as-code pipelines (CI/CD, Git), create visualizations, and partner with Sales, Marketing, Finance, and Product to enable reliable reporting, analytics, and AI capabilities.

Leads engineering teams responsible for Twilio’s Porting, Hosting, and A2P Messaging products. Owns roadmap delivery, architecture collaboration, reliability, incident response, security, AI-assisted development, stakeholder alignment, and operational tooling. Recruits, develops, and retains a high-performing engineering organization while balancing customer commitments, platform needs, and operational investments.

Lead marketing strategy, analytics, and GTM operations for Twilio.org’s Social Impact team. Build investment proposals, ROI models, attribution frameworks, account-tiering logic, automated marketing triggers, executive scorecards, and pipeline-generation programs. Partner with marketing and data science leaders to optimize budgets, campaigns, routing, and commercial performance. Maintain Looker, Tableau, Salesforce, and analytics infrastructure while modernizing SQL-based reporting and data quality processes.

Gather and translate Talent Acquisition requirements into technical specifications, configure and implement recruiting technology solutions, and lead system, integration, and UAT testing. Support platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank. Analyze workflows, troubleshoot issues, manage defects, support audits and SOX controls, document solutions, and provide training and post-implementation support to global TA stakeholders.

Leads Twilio’s external public relations and corporate communications across employer branding, executive communications, customer and partner storytelling, social impact, financial announcements, and media relations. Advises C-suite leaders, develops strategic narratives, secures media coverage, manages executive LinkedIn presence, and collaborates with cross-functional teams and agencies. The role is remote with approximately 20% travel.

Architect and prototype scalable solutions for Twilio’s emerging technologies experimentation team. Lead AI, machine learning, and LLM-driven initiatives; guide technical direction; mentor engineers across the US and India; align prototypes with business goals; and ensure enterprise architecture, scalability, extensibility, and production readiness. The role requires extensive architecture or principal engineering experience, cloud expertise across AWS and Azure, full-stack development knowledge, database expertise, and strong technical leadership.