Top Tech Jobs & Startup Jobs in Charlotte, NC

Corporate Counsel will draft, review, negotiate, and manage commercial contracts; support corporate transactions, governance, compliance, litigation, and risk mitigation; and advise departments across the business. The role will manage contract lifecycle processes, coordinate with outside counsel, conduct legal research, and provide practical guidance on privacy, technology, employment, advertising, consumer protection, and regulatory matters. This is an on-site position in Charlotte, North Carolina.

Manage delinquent customer accounts and recover overdue payments through persuasive inbound and outbound calls, payment arrangements, account holds, dunning letters, and collection documentation. Review sales, service, and credit contracts, audit cancellation reports, and provide professional customer service while meeting collection objectives.

The Customer Support Advisor will provide exceptional service by resolving customer inquiries about security systems and products, utilizing various communication platforms.

Sell residential, commercial, and new-construction security and home automation products through inbound and outbound calls. Advisors assess customer needs, recommend customized solutions, upsell and cross-sell services, maintain accurate sales documentation, manage opportunities in Salesforce and other CRM systems, and convert leads into sales or appointments. The role emphasizes consultative selling, customer care, quota attainment, and collaboration with field sales and technicians in a fast-paced environment.

Lead marketing analytics strategies, measurement frameworks, dashboards, attribution models, campaign analysis, ROI reporting, and A/B testing. Maintain analytics tracking across digital and offline channels, ensure data quality, troubleshoot implementations, and translate performance data into actionable recommendations. Partner with Marketing, Sales, agencies, and vendors to optimize campaigns, improve customer journey insights, and support data-driven decision-making.

Lead and coach a team of Customer Support Advisors in an in-office call center. Manage daily floor operations, staffing, triage, KPIs, escalations, performance reviews, coaching, and employee resources while supporting complex technical customer issues and fostering a positive team environment.

Support the President and company executives by managing calendars, communications, travel, meetings, reports, dashboards, contracts, office logistics, and sensitive information. Coordinate executive events and operational priorities, track project deliverables, prepare presentations and correspondence, and identify process improvements. The role requires strong organization, discretion, communication, and proficiency with Microsoft Office, Salesforce reporting, and Tableau.

The Corporate Controller oversees the accounting department, manages financial operations, ensures compliance, prepares reports, and drives financial strategies with a focus on continuous improvement.

Lead data architecture and hands-on engineering to build a cloud data warehouse on Snowflake using Data Vault 2.0 and dbt. Design standards, implement ETL/ELT pipelines with Python and SQL, ensure data quality and governance, mentor engineers, and support on-prem to cloud migration.

The Customer Retention Specialist will provide excellent customer service, resolve disputes, retain customers, improve retention rates, and ensure customer satisfaction with empathy and professionalism.