Top Tech Jobs & Startup Jobs in Charlotte, NC

The Learning Facilitation Analyst delivers training and onboarding for independent contractor agents, ensuring certification success by developing content and analyzing performance trends.

The Client Results Associate supports independent agents in their business operations, ensuring client satisfaction and delivering excellent customer service through processes management and effective communication.

Provide first-line support and engagement for independent agents, troubleshoot issues, deliver training and sessions, monitor performance trends, escalate concerns, and contribute to agent retention and client success.

Coordinate cross-functional relationships and LaaS client programs by facilitating meetings, maintaining KPI trend documents, surfacing data-driven insights, tracking follow-ups, and supporting continuous improvement and governance of learning program operations.

Support learning operations, knowledge management, and enablement by documenting processes, maintaining content governance, enabling systems (Salesforce Lightning), and partnering cross-functionally to ensure scalable, compliant learning delivery. Identify risks, create playbooks and job aids, and drive continuous improvement.

Design, build, and maintain the analytics layer and data models using Data Vault methodology. Develop ETL pipelines, optimize data warehouse performance and cost, collaborate with stakeholders, and support BI and data science consumption (DBT, Snowflake, Tableau/Power BI).

Lead strategic account management and cross-functional teams to optimize contact center performance, client satisfaction, and P&L outcomes. Drive KPI development, quality assurance, workforce planning, recruiting, coaching, training, and client escalation management while overseeing budgets, revenue growth, and employee development.

Lead cross-functional process optimization and automation initiatives: evaluate workflows, identify automation and AI opportunities, implement solutions end-to-end, drive adoption, measure impact, and scale continuous improvement across Liveops.

Lead data strategy, analytics, predictive modeling, and contact-center systems operations for Liveops' largest healthcare client. Manage analysts, data scientists, and systems engineers to optimize Five9 and Virtual Observer environments, drive predictive insights, improve patient journeys, and present findings to clients and senior leadership.

Own and grow a portfolio of enterprise accounts post-sale, build C-level relationships, drive retention, upsell and expansion, lead strategic account planning and QBRs, collaborate cross-functionally to ensure delivery and product innovation.