Knowledge Management Analyst

Purpose of Your Role 

The Learning Knowledge Innovation & Enablement Analyst supports the execution and sustainability of learning operations, knowledge management, and enablement practices across the Learning Team at Liveops. Reporting to the Head of Learning Knowledge, Innovation & Enablement, this role focuses on operational rigor, documentation excellence, and systems enablement to ensure learning programs scale effectively and remain compliant with client and internal requirements. Approximately 50% of this role is dedicated to Knowledge Management activities. 

Qualifications We’re Looking For 

• Bachelor’s Degree or equivalent years of relevant work experience required 

• 2–4 years of experience in learning operations, enablement, knowledge management, or a related analyst role 

• Knowledge Management certification preferred (KCS or equivalent strongly desired) 

• Experience working in Salesforce Lightning; familiarity with comparable enterprise platforms strongly preferred 

• Demonstrated experience in technical writing, documentation standards, and content governance 

• Experience supporting operational workflows, process documentation, and cross-functional initiatives 

• Strong analytical, organizational, and problem-solving skills 

• Ability to work independently while managing multiple priorities and deadlines 

Competencies You Bring 

• Operational Rigor 

• Systems Thinking 

• Attention to Detail 

• Written Communication Excellence 

• Risk Identification 

• Continuous Improvement Mindset 

• Collaboration 

Value You Deliver 

• Partner with Learning leadership to implement, document, and maintain operational processes that support scalable learning delivery 

• Own and contribute to Knowledge Management practices, including documentation standards, content lifecycle management, and continuous improvement 

• Develop and maintain operational workflows, job aids, playbooks, and centralized documentation libraries 

• Ensure learning documentation is accurate, current, accessible, and aligned with client and internal requirements 

• Maintain a working knowledge of client certification requirements and learning enablement standards 

• Identify, document, and surface operational risks, gaps, and inefficiencies with recommended mitigation actions 

• Support system enablement and reporting efforts within Salesforce Lightning and related tools 

• Collaborate cross-functionally with Learning Design, Facilitation, BI/Analytics, Technology, and Program Operations 

• Contribute reusable templates, standards, and process artifacts to support consistency and scale 

• Fulfill additional responsibilities and project work as required to support Learning Team priorities 

Essential Job Functions 

• Ability to sit or stand at a desk for extended periods while working on a computer 

• Ability to work independently, manage priorities, and meet established deadlines 

• Ability to participate in virtual meetings in a distraction-free environment 

• Strong written communication skills for creating clear, concise, and structured documentation 

• Adherence to Learning Team organizational guidelines and documentation standards