Strategic Account Director

Strategic Account Director

We are seeking a highly skilled professional capable of confidently owning, growing, and strategically leading our most critical client relationships—consistently delivering excellence while unlocking the full value of Liveops’ evolving portfolio.

About the Role

We are looking for a Strategic Account Director to join our growing revenue team. This is a strategic role focused on deepening relationships, expanding revenue, and elevating Liveops as a long-term partner to our most valued enterprise clients.

You will be responsible for managing and growing a portfolio of existing accounts—owning C-level relationships, understanding evolving business needs, and driving adoption of our full suite of offerings, including:

• On-demand CX delivery
• Professional Services
• LiveNexus (our SaaS-based AI orchestration platform)
• Global and multi-model solutions

This is not a junior farming role. We’re looking for someone with the maturity, executive presence, and commercial acumen to be the face of Liveops to our enterprise clients. You’ll work hand-in-hand with Technology, Professional Services, Client Results, Marketing, and Leadership to drive growth, innovation, and strategic partnership.

Ideal Candidate Profile

• 10+ years in enterprise account management or strategic client success roles
• Background in BPO, CX technology, SaaS, or professional services strongly preferred
• Experience managing and growing $5M+ annual portfolios and selling into Fortune 1000 accounts
• Executive presence with strong consultative selling, relationship building skills, and the ability to operate as a trusted advisor to senior client stakeholders‑building skills, and the ability to operate as a
• Strong understanding of modern CX technologies, AI, and service delivery models
• Proven ability to collaborate cross-functionally and drive internal alignment
• Self-starter with high accountability, business maturity, and comfort navigating ambiguity
• Passion for solving problems, creating value, and growing long-term partnerships
• Strong consultative selling skills with the ability to influence executive decision making‑making
• Willingness to travel up to 10% for client engagement

Key Responsibilities

• Own the full client lifecycle post-sale, including retention, upsell, and expansion
• Build, maintain, and grow trusted relationships with senior client stakeholders, including the C-suite
• Serve as the strategic advisor across business units and functions—connecting client needs to the breadth of Liveops solutions
• Collaborate with internal teams to drive successful delivery, performance, and innovation
• Lead strategic account planning, QBRs, renewal strategy, and pipeline forecasting
• Identify whitespace and growth opportunities within your account base
• Act as a voice of the client internally, bringing market insights and account feedback into the product and innovation roadmap

About Liveops

Liveops is a technology-enabled CX company transforming how customer experience is delivered for the modern enterprise. Through a unique model that blends best-in-class AI, global talent, and flexible delivery models, we help brands outsmart—not just outsource—their customer operations. With nearly 30 years of experience, Liveops is trusted by leading companies across healthcare, insurance, retail, and consumer services. To learn more, visit www.liveops.com.

Eligibility Requirements

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas now or in the future.