Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads SMB customer success for a dental AI SaaS platform, owning retention, churn reduction, onboarding, activation, adoption, forecasting, and customer health analytics. Hires and coaches CSMs, builds scalable playbooks and AI-powered workflows, uses data to identify risk, and partners cross-functionally to improve customer outcomes and expansion.

Own Overjet’s full-funnel content strategy and calendar across SMB and enterprise dental audiences. Create written, visual, data-driven, and interactive content; use AI tools to prototype and ship independently; manage SEO, AEO, engagement, brand, and conversion performance; influence pipeline; and develop thought leadership with internal experts, customers, partners, and KOLs. Collaborate with marketing, sales, demand generation, design, product, and social teams to strengthen Overjet’s position in dental AI.

Sell Overjet's dental AI to DSOs by prospecting, presenting to C-suite stakeholders, owning deals from pitch to close, forecasting sales, meeting aggressive revenue targets, and handing off customers to Customer Success.

Lead and scale the SMB customer success function to drive retention, adoption, and expansion. Hire and manage CSMs, define playbooks and segmentation, oversee onboarding-to-renewal lifecycle, monitor health scores, forecast retention, and collaborate cross-functionally to surface customer feedback and growth opportunities.

Sell Overjet's dental AI to private practice customers by prospecting, qualifying needs, delivering presentations to key stakeholders, owning the full sales cycle through close, forecasting accurately, and hitting aggressive revenue targets while coordinating handoff to Customer Success.

Lead and build the SMB Customer Success organization for dental customers (DSOs), driving retention, adoption, and expansion. Hire and manage CSMs, define success strategies and playbooks, manage post-sale lifecycle (onboarding to renewal), track health scores and forecasts, collaborate cross-functionally, maintain customer relationships, and support regulatory complaint trending and reporting.

Founding Account Executive to build and own go-to-market for life insurance. End-to-end sales ownership: prospecting, discovery, demos, pilots, negotiation, and close. Validate target accounts, build a $1M+ pipeline, create GTM playbook, navigate multi-stakeholder deals, scope POCs, drive adoption/expansion, and translate customer feedback into product priorities.