Top Tech Jobs & Startup Jobs in Charlotte, NC

Provides front-line software support to first responders and public safety agency staff through email, phone, and chat. Troubleshoots and replicates issues, maintains SLA response times, escalates problems to engineering and project management, tests new features, updates knowledge-base content, and develops product expertise. Requires strong communication, problem-solving, organization, multitasking, and empathy while working Eastern Time hours, including possible weekends.

Build and maintain scalable AWS/Azure infrastructure, Terraform-based IaC, CI/CD pipelines, Kubernetes and GitOps deployments. Improve observability, reliability, security, automation, and developer productivity while troubleshooting production issues and participating in a 24/7 on-call rotation. Partner with engineering and security teams on infrastructure best practices and long-term platform projects.

Oversee RMS configuration, business process analysis, workflow design, testing, implementation, training, and change management for public safety agencies. Advise customers on Reporting, Case Management, Evidence, and Warrants products; establish implementation best practices; coordinate integrations and hardware testing; gather product feedback; support project planning, risk management, staffing, budgeting, and training material updates. The role requires strong communication, stakeholder collaboration, and at least 50% travel.

Serve as a client-facing trusted advisor to drive product adoption, user satisfaction, and renewals. Participate in pre- and post-implementation, advocate for client needs, capture feedback for product teams, track issue resolution, manage NPS and surveys, collaborate cross-functionally, and travel frequently to client sites to support change management and workflows.

As a Senior Product Designer, you will lead product design processes and collaborate with cross-functional teams to enhance user experience for law enforcement software, focusing on user research and system integration.