Top Tech Jobs & Startup Jobs in Charlotte, NC

Handle inbound customer calls, investigate and resolve billing, pricing, and service concerns, process orders and account lookups, and identify opportunities to retain, upsell, and cross-sell telecommunications products. Representatives must meet call-handling and sales goals while delivering professional customer service in an in-office call center. The role requires bilingual English and Spanish communication, flexible scheduling, overtime availability, and proficiency with multiple software applications.

Engages customers by phone to resolve billing and service issues, retain accounts, and upsell Spectrum video, internet, and phone products. Processes orders, explains product comparisons, meets call-handling and sales goals, and supports customer satisfaction. The role requires professional communication, computer and billing-system proficiency, handling difficult customers, schedule flexibility, and a high school diploma or equivalent. Two or more years of call-center customer service or phone sales experience is preferred.

Serve as primary technical contact for mid/large business clients, troubleshoot and document issues across fiber, Ethernet, voice, VoIP, WAN/LAN, managed and security services, coordinate fixes with internal teams, manage escalations, and maintain client records.

Design and implement complex network systems, enhance network performance, support troubleshooting, and ensure compliance with standards. Collaborate on various engineering projects.

Lead and oversee a local advertising sales team, manage daily activities, monitor account executives, and ensure location revenue goals are met while building client and agency relationships.

Support client onboarding, credit analysis, contract review, invoicing, transaction entry, reconciliations, and accounts receivable management. Ensure data integrity, enforce company policies, mitigate financial risk, and deliver client support within SLA. Perform ad hoc duties and collaborate across teams to meet deadlines.

Lead modernization of enterprise .NET applications into cloud-native, microservices-based platforms. Define architecture and engineering standards, drive DevSecOps/CI/CD, design scalable GCP/AWS systems, mentor senior engineers, and collaborate with business leaders to align technology investments with customer service and back-office transformation goals.

Coordinate newsroom coverage during assigned shifts by prioritizing stories, assigning reporters and crews, organizing logistics (including live field teams and helicopter), and collaborating on story ideas to deliver timely, accurate content across broadcast and digital platforms. Must respond quickly to breaking news and manage multiple priorities under deadline pressure.

Design, implement, troubleshoot, and optimize complex network environments including routing, switching, security, voice, video, and wireless. Lead network architecture, perform escalated support, develop technical standards and procedures, and participate in medium-to-high complexity projects and maintenance activities.

Support nationwide advertising order entry and campaign execution by ensuring accurate, timely ad schedule entry, monitoring reports, tracking materials, diagnosing delivery issues, and collaborating with sales and technical teams to recover revenue and apply correct ad copy.