Top Tech Jobs & Startup Jobs in Charlotte, NC

Supports Azure customers by tracking and resolving incidents, troubleshooting technical issues, conducting root cause analysis, performing health checks, and communicating progress. Partners with support, engineering, product, and customer success teams to unblock issues and improve customer experience. Gathers customer feedback, identifies product gaps, supports automation, and develops Azure technical skills.

Leads regional general contractor, commissioning, architecture/engineering, and service contracts for large-scale datacenter construction. Responsibilities include contract execution, negotiation, compliance, risk mitigation, supplier coordination, budgets, change orders, reporting, scheduling, documentation, and stakeholder communication. The role partners with legal, procurement, engineering, construction, and project teams while managing contractor performance and executive sponsor meetings across North Carolina projects.

Serve as the primary engineering advocate for strategic enterprise security customers: lead technical escalations and incident response, drive customer health and service-improvement plans, analyze telemetry and support trends, influence product engineering with customer advocacy, mentor peers, and scale practices to improve resilience and operational readiness across Microsoft Security solutions.

Lead design and analysis of large experiments and observational studies; select causal inference methods; develop and productionize ML and causal models; set experimentation best practices; influence metrics and measurement; mentor junior data scientists; present results to senior stakeholders.

Manage procurement and material management for multiple datacenter construction projects: run RFI/RFP processes, negotiate contracts and change orders, oversee supplier performance and compliance, collaborate with cross-functional stakeholders, and ensure SLA-driven deliverables.

Lead planning, coordination, and delivery of technical infrastructure integration for data center construction projects. Manage scope, schedules, risks, budgets, procurement, vendor performance, commissioning, and facility readiness while aligning stakeholders across engineering, construction, and operations. Drive continuous improvement, safety, and operational turnover to prepare facilities for production.

Serve as the primary post-sales delivery lead for strategic enterprise customers: orchestrate Microsoft and partner resources, develop customer success plans, track adoption and consumption, run program reviews, prioritize engagements, drive usage and retention, and align cloud solutions to customer business outcomes.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Define product vision and roadmap for enterprise AI readiness within Microsoft Security. Lead cross-functional teams to build secure, customer-facing experiences across identity, devices, data, governance, and cloud, measure adoption via telemetry, engage customers and stakeholders, and drive go-to-market and operational excellence.

Leads Cloud and AI Platforms business operations, cross-organizational strategy, fiscal-year planning, rhythm-of-business execution, and executive business insights. Orchestrates inputs from Product, Sales, Marketing, Finance, Engineering, Partners, and Customer Success to align priorities, investments, and GTM execution. Drives governance, risk management, operational improvements, and data-informed decisions while influencing senior stakeholders and managing a high-performing strategic planning team.