Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads Lumicera’s enterprise data and analytics function, setting strategy, roadmaps, governance, investment priorities, and delivery standards. Manages analytics teams, data products, reporting, dashboards, data platforms, and governed self-service capabilities. Partners with executives and operational, clinical, technology, finance, compliance, and pharmacy stakeholders to translate business priorities into measurable insights. Oversees vendors, budgets, data quality, privacy, metadata, lineage, and AI-readiness while supporting regulated healthcare and specialty pharmacy operations.

Provides regulatory legal counsel to Navitus leadership and staff, drafts legal documents and correspondence, researches statutes and case law, advises on business initiatives, supports compliance objectives, and manages legal records, templates, contracts, and filing processes.

Supports channel partner operations, downstream sales, and reseller collaborations. Manages opportunity intake, RFP coordination, timelines, stakeholder assignments, reporting, dashboards, partner enablement resources, and executive updates. Analyzes pipeline and partner performance data, provides recommendations, coordinates cross-functional deliverables, supports strategic planning, and identifies or escalates risks and operational issues.

Leads Navitus’s centralized analytics team, delivering client performance analysis, financial modeling, underwriting support, pricing analysis, competitive intelligence, dashboards, and strategic recommendations. Partners with Sales, Finance, Clinical, Network Strategy, Account Management, and technical teams to support client growth, retention, RFPs, renewals, and market-facing engagements. Establishes data quality and governance standards, improves analytical processes, and mentors team members.

Leads customer experience strategy through trend research, journey mapping, ideation, prototyping, stakeholder interviews, customer interaction analysis, and voice-of-customer initiatives. The role facilitates design-thinking events, develops experience artifacts, supports product vision and roadmaps, tests new features, and drives CX/DX implementation across the organization.

Supports the development and maintenance of Qlik dashboards, reports, and data visualizations. Performs data analysis, validates reporting outputs, identifies trends and anomalies, translates business requirements into reporting solutions, troubleshoots data issues, and helps maintain metrics and KPIs. Collaborates with business stakeholders and develops knowledge of organizational data sources, business intelligence practices, and data governance standards.

Supports product development, launch, optimization, roadmaps, market research, customer feedback, product requirements, documentation, performance tracking, implementations, and regulatory monitoring. Collaborates with Product Managers, account management, and cross-functional teams to execute initiatives, analyze opportunities, support system enhancements, and maintain product quality and compliance.

Owns the strategy, roadmap, lifecycle, and continuous improvement of assigned products. Conducts market and competitive research, defines requirements, monitors performance, and leads cross-functional collaboration across IT, clinical, business, clients, and vendors. Supports implementations, product messaging, documentation, and training while ensuring compliance with CMS, HIPAA, URAC, NCQA, FCC, NCPDP, and internal quality standards.

Supports workforce management through forecasting, scheduling, shrinkage analysis, staffing projections, and service-level monitoring. Validates WFM data, manages activities and call-routing adjustments, coordinates queue and skill-group coverage, and identifies reporting enhancements. Develops reports, dashboards, scorecards, training materials, and procedures while analyzing performance opportunities and recommending staffing or process improvements.

Supports manufacturer, payer, and strategic pharmacy clients through operational coordination, reporting, business planning, implementation, issue resolution, and client meetings. Serves as a primary contact for daily requests, escalations, referral questions, patient access barriers, and contract performance. Partners with Trade Account Executives to improve client satisfaction, retain programs, meet guarantees, identify growth opportunities, and deliver strategic business presentations. Travel to client sites or onsite meetings may reach 10%.