Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads the design, integration, and delivery of production-grade AI, generative AI, agentic AI, and MLOps solutions for clients. Serves as technical lead, translates requirements into scalable architectures, mentors engineers, manages technical risks and timelines, supports sales proposals, and presents recommendations to stakeholders. Responsibilities include application integration, security, observability, evaluation, model serving, documentation, testing, and operational readiness.

Leads ServiceNow CSM and TPSM process design for customer service, client onboarding, managed services, account management, and technology service delivery. Facilitates discovery and future-state workshops, translates requirements into functional designs and user stories, defines onboarding workflows, and aligns stakeholders with ServiceNow best practices. Provides functional leadership across customer management, case handling, entitlements, service relationships, integrations, CSDM, and ITSM. Supports prioritization, UAT, business readiness, roadmap decisions, and traceability across a large enterprise transformation.

Leads CDW’s AI advisory consulting portfolio, including strategy, governance, operating models, adoption, roadmaps, methodologies, and delivery standards. Advises customers and executives, facilitates discovery and workshops, develops proposals and business cases, supports presales pursuits, and partners with technical teams on integrated AI solutions. Oversees delivery quality, risk management, staffing, and customer outcomes while mentoring consulting and presales professionals.

Leads CDW’s AI advisory consulting portfolio, including strategy, governance, operating models, adoption, prioritization, and roadmaps. Develops consulting methodologies, delivery frameworks, sales enablement, and thought leadership. Advises executives and customers, leads complex presales pursuits, shapes proposals and business cases, oversees delivery quality and risk, evaluates technical feasibility, and mentors consulting and presales teams.

Designs, implements, validates, benchmarks, troubleshoots, and supports accelerated compute and high-performance storage infrastructure for enterprise AI workloads. Conducts discovery, migrations, installations, configuration, testing, documentation, and client knowledge transfer. Collaborates with project managers, architects, sales teams, partners, and stakeholders to manage scope, timelines, risks, and deliverables. The role requires client-facing consulting, technical documentation, infrastructure troubleshooting, occasional overtime, and travel to client sites or company locations.

Leads technical pre-sales architecture for complex security solutions serving public-sector and commercial customers. Translates business, security, compliance, and technical requirements into solution designs, bills of materials, statements of work, estimates, pricing, assessments, and deployment plans. Conducts discovery sessions, architecture workshops, solution reviews, and customer presentations while partnering with sales, delivery teams, and security vendors. Mentors architects and sellers, supports regional customer activity, and travels throughout the Southeast as needed.

Implements, validates, troubleshoots, and optimizes high-performance AI network fabrics supporting GPU clusters and distributed workloads. Configures InfiniBand, Ethernet, RoCE, routing, congestion management, telemetry, cabling, and fabric-management systems. Performs installation, burn-in, performance testing, documentation, knowledge transfer, and client handoffs. Contributes to statements of work, implementation plans, and solution validation while managing project scope, schedules, budgets, and customer communication.

Provides L2/L3 support, administration, monitoring, troubleshooting, and optimization for cloud contact center platforms including Five9, NICE CXone, Webex Contact Center, and Cognigy. Resolves voice, routing, IVR, integration, reporting, and agent issues; manages incidents, changes, SLAs, root-cause analysis, documentation, and customer communications. Participates in 24/7 operations, on-call rotations, major incident response, maintenance, automation, and continuous service improvement for enterprise managed-services customers.

Leads complex enterprise AI consulting engagements, designing and implementing generative AI, agentic AI, MLOps, model-serving, and infrastructure solutions. Advises executives, leads architecture reviews and technical governance, supports sales pursuits, develops standards and reusable offerings, and mentors technical teams. The role requires strong expertise in AI architecture, NVIDIA technologies, Python, Kubernetes, GPU infrastructure, security, operations, and client-facing consulting.

Field-based technical pre-sales consultant developing Digital Experience and unified communications solutions for CDW customers. Provides architecture guidance across Microsoft Teams, Webex, calling, assessments, optimizations, health checks, deployment, and advisory services. Leads customer conversations, scopes solutions, writes statements of work, supports sales strategies and public-sector opportunities, maintains strategic relationships, and provides technical enablement and mentoring. Requires travel to customer locations up to 25%.