Top Tech Jobs & Startup Jobs in Charlotte, NC

Develops and improves higher education course materials and digital learning experiences using learning science, instructional design, research, and market insights. Advises authors, reviews content quality and alignment, designs accessible and inclusive digital content, supports content creators and vendors, and collaborates across editorial, marketing, product, and production teams. The role also establishes content guidelines, develops authoring talent, and monitors emerging education technology and learning trends.

Leads development of English language learning content for secondary education programs. Manages project teams, freelance authors, editors, and vendors; collaborates with learning design, production, creative, and digital teams; develops content plans and prototypes; applies language-learning pedagogy; and oversees project budgets, schedules, quality, and delivery.

Own strategic higher-education accounts, including forecasting, multi-year planning, contract negotiations, renewals, expansion, and revenue growth. Build executive relationships with academic and administrative stakeholders, lead institutional change management, and advise customers using enrollment, usage, pricing, and adoption data. Drive new business development, customer value realization, and program success while coordinating with sales, customer success, marketing, channel, and operations teams. Travel to customer meetings, conferences, and partner events 35–50% of the time.

Operationalize workforce funding programs by administering ETPL listings, supporting partner onboarding, maintaining Salesforce records, resolving funding inquiries, documenting procedures, producing reports, researching public funding opportunities, and improving scalable workflows. The role coordinates across Product, Enrollment, Student Support, Marketing, Finance, and Sales while ensuring compliance, data accuracy, partner communication, and consistent support for funded enrollments.

Own product strategy, discovery, roadmap prioritization, and delivery for higher-education digital learning products focused on careers and skills. Use customer research, analytics, experimentation, and market insights to improve adoption, engagement, retention, learner success, and instructor satisfaction. Partner with engineering, design, content, marketing, sales, and customer success teams while defining success metrics and applying agile, data-driven, and GenAI-enabled practices.

Leads and mentors UX designers, researchers, and product managers; integrates user-centered design into product development; drives innovative experiences; conducts user research; establishes UX standards; evaluates initiative effectiveness; and promotes collaboration, inclusion, and continuous improvement.

Manages enterprise AI programs, pilots, vendor onboarding, governance, risk assessments, privacy and contract reviews. Coordinates Legal, Privacy, Security, Procurement, Product, Engineering, and Operations stakeholders while maintaining approval criteria, governance artifacts, status reporting, risks, dependencies, and operational readiness. Supports scaling AI enablement through onboarding, documentation, communications, and process standardization.

Leads curriculum strategy and instructional content development for Milady, managing content managers, learning designers, and editors. Ensures materials meet learning, industry, accessibility, and licensure standards while improving scalability and speed to market. Oversees curriculum projects, budgets, timelines, team development, assessments, stakeholder collaboration, and integration of digital learning tools. Uses learner feedback, research, and analytics to drive continuous improvement and innovation in beauty and wellness education.

Provides live and non-live technical support for Cengage digital solutions. Troubleshoots issues involving operating systems, browsers, plug-ins, connectivity, and mobile devices; uses administrative tools to analyze problems; documents customer interactions in a ticketing system; escalates software defects and communicates feature requests. The role requires clear customer communication, technical troubleshooting, attention to detail, independent work, and a dedicated home workspace with reliable high-speed internet.

Provides live and non-live technical support for Cengage digital education solutions. Troubleshoots issues involving operating systems, browsers, plug-ins, internet connectivity, and mobile devices; uses administrative tools to analyze problems; documents interactions in a ticketing system; escalates software defects and communicates feature requests. The role also provides clear customer guidance and maintains current technical and product knowledge.