Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads the global quality program for Airbnb’s Safety, Premium Support, and CS Labs functions. Owns quality strategy, governance, calibration, QA execution, root-cause analysis, coaching effectiveness, KPI reporting, and partner scorecards. Drives AutoQA and responsible AI quality frameworks, translates insights into product and policy improvements, and presents risks to executives. Manages globally distributed quality leaders and analysts while overseeing vendor governance, performance improvement, and cross-functional alignment across complex, sensitive support environments.

Own the demand-side merchandising and discoverability strategy for Airbnb Experiences. Partner with Product, Engineering, and Supply on ranking, personalization, placement, and experimentation. Build dashboards and measurement systems to evaluate discoverability and merchandising performance, close analytics gaps, and guide investment decisions. Influence technical roadmaps, align senior stakeholders across competing mandates, and coordinate channel strategies with marketing leads.

Lead marketing strategic finance and analytics for investment allocation, budgeting, KPI and OKR target setting, ROI evaluation, campaign performance reporting, and strategic planning. Partner with Marketing, Finance, Data Science, Product Marketing, and senior executives to analyze trends, build financial models, extract and visualize data, and translate insights into recommendations and growth strategies.

The Lead, Advanced Analytics, Acquisition will analyze data, define metrics, conduct A/B tests, and collaborate with teams to drive growth and insights.

Leads global sales operations for Airbnb’s supply organization, overseeing annual planning, segmentation, capacity modeling, forecasting, KPI and performance reporting, incentive strategies, and operational improvements. Partners with Sales, Finance, Marketing, Analytics, Data Science, and technical teams to identify growth opportunities, improve host lifecycle efficiency, increase sales productivity, and translate global strategies into executable initiatives. Provides analytical insights and strategic recommendations to senior leadership.

Responsible for fine-tuning state-of-the-art LLMs, optimizing models for deployment, and driving AI architectural decisions. Collaborate with cross-functional teams to develop impactful AI products.

Manage complex and large-loss insurance claims, including investigations, coverage issues, risk exposure, reserves, litigation, and resolution plans. Oversee insurers, third-party administrators, brokers, and outside counsel; ensure compliance and accountability across global partners. Collaborate with Legal, Trust, Safety, Product, Finance, Policy, and Crisis Management teams. Report claim performance and risks in business reviews, mentor claims specialists, and support mitigation strategies affecting Airbnb’s financials and captive insurance program.

The Sourcing Manager will strategize and manage sourcing for engineering and infrastructure needs, focusing on technology capabilities, cost efficiency, and automation integration. Responsibilities include stakeholder collaboration, supplier negotiations, and using AI tools to enhance decision-making processes.

Develop AI-powered solutions for personalized content and marketing. Collaborate with teams to optimize ML models and pipelines at scale, mentoring engineers and driving strategic growth initiatives.

Own the platform powering Airbnb’s AI Assistant, including request routing, knowledge retrieval, capabilities, actions, and evaluation. Set product strategy, define resolution and quality standards, analyze production data, diagnose system failures, and guide engineering, data science, policy, and knowledge partners. Lead generative AI launches, safety and readiness reviews, LLM evaluation systems, calibration, and certification while aligning cross-functional teams and communicating decisions to executives.