Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead and develop the customer support organization, using AI-assisted workflows to improve triage, resolution speed, customer experience, and retention. Analyze support data, manage escalations, partner with Product and Engineering on systemic improvements, and align support performance with account health, renewals, expansion, NRR, and GRR. Regularly engage high-value customers while hiring, coaching, and developing a customer-focused team.

Build and optimize AI-powered GTM systems, marketing automations, lead-scoring models, data workflows, and lifecycle processes. Administer and govern marketing databases, improve lead-to-pipeline conversion, develop signal-based routing, and support adoption of the marketing technology stack. Collaborate with Marketing, Sales, BDR, Revenue Operations, Finance, and IT teams to deliver scalable solutions, document systems, and measure operational and business outcomes.

Lead customer lifecycle, retention, expansion, advocacy, and community marketing programs for a B2B cybersecurity SaaS company. Own onboarding, adoption, renewal, upsell, customer references, forums, webinars, and user communities. Partner with Sales, Customer Success, Product, and Marketing AI Ops to create signal-based campaigns, enablement materials, and automated nurture programs. Track GRR, NRR, pipeline, customer health, NPS, and engagement metrics while optimizing performance and reporting to the CMO.

Lead and modernize a global Customer Success organization for an enterprise cybersecurity software company. Responsibilities include building high-performing teams, implementing AI-enabled customer health processes, driving cross-functional accountability, managing complex enterprise customer journeys, and partnering with Sales on retention, expansion, and customer growth. The role requires strong leadership, account planning, enterprise deal experience, cybersecurity expertise, and a metrics-driven approach.

Lead the technical architecture and implementation of scalable GTM systems, Salesforce solutions, integrations, AI-powered workflows, data models, and scoring frameworks. Build advanced Salesforce applications using Apex, Flow, APIs, and custom objects; manage Workato and Zapier integrations; prototype with AI development tools; translate executive goals into technical designs; and mentor GTM engineers and administrators on development, testing, documentation, and deployment best practices.

Sell SecurityScorecard's cybersecurity ratings to net-new enterprise accounts (5,000+ employees or $750M+ revenue). Own a $1.75M net-new ARR quota, drive MEDDPIC-led discovery, navigate complex buying committees and channel-assisted deals, and maintain accurate pipeline and forecasts.

Lead end-to-end product design for complex platform features, contribute to and maintain a reusable design system, run usability testing and analytics-driven iterations, ensure WCAG 2.2 accessibility, and partner closely with Product and Engineering to deliver production-ready, AI-enabled UI solutions.

Pre-sales role focused on outbound and inbound lead generation: book meetings, qualify leads, evangelize product, maintain CRM hygiene, conduct high-volume phone/email outreach, research prospects, identify decision-makers, and collaborate with sales, marketing, and channel teams.

Design, build, and scale Kubernetes-based, multi-tenant infrastructure and CI/CD systems. Own AI tooling infrastructure (MCP servers) and secure AI access patterns. Optimize CI/CD, streaming analytics (Kafka, Flink, ClickHouse), observability, and incident response. Implement IaC (Terraform, Helm, Pulumi), GitOps (Argo CD), progressive delivery, automated testing, and mentor engineering teams.