Provide technical support to merchants via live chat, email and occasional calls. Troubleshoot issues, identify patterns, escalate bugs, contribute documentation, use support tools and analytics, and collaborate to meet team goals.

Lead backend development for subscription services, building and maintaining distributed, cloud-native systems (subscriptions, orders, discounts, shipping, taxes). Drive design, code reviews, iterative delivery, cross-team collaboration, and platform integrations (Shopify, payment processors). Mentor engineers, improve standards, and ensure scalable, reliable systems.

Develop and maintain high-performance, scalable full-stack products for merchant storefront experiences. Engage in rapid iterative design and development, conduct code reviews, and ensure adherence to engineering standards.