Top Tech Jobs & Startup Jobs in Charlotte, NC

Supports the sales organization by resolving operational issues, optimizing workflows, maintaining accurate sales data, and improving processes and automation. Partners with Revenue Operations, Finance, Legal, GTM Systems, and Engineering to resolve cross-functional issues. Responsibilities include financial reconciliation, data auditing, reporting, sales technology enhancements, workflow documentation, and practical use of AI tools such as Claude and Serval.

Lead and develop quota-carrying Account Managers responsible for post-sale expansion, renewals, partner engagement, and net revenue retention. Establish forecasting, pipeline inspection, deal strategy, and performance-management practices; hire and ramp team members; coach performance; and build strong relationships with MSP partners. Collaborate with Marketing, Partner, Revenue Operations, and Revenue Leadership teams to improve adoption, engagement, processes, and predictable recurring revenue growth.

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.

Manage a global 24/7 Security Operations Center, including analyst leadership, shift coverage, operational processes, quality assurance, training, and career development. Improve workflows, playbooks, and service-level performance while collaborating with Product, Support, Tactical Response, Threat Hunting, and Detection Engineering teams. Lead initiatives, track security operations objectives, operationalize new services, and communicate technical concepts to internal stakeholders and external audiences.

Leads the global Revenue Readiness function for a scaling B2B SaaS organization. Sets strategy, governance, operating standards, learning infrastructure, readiness measurement, and multi-year roadmaps. Partners with senior GTM leaders and cross-functional teams to prepare sellers and managers for launches, process changes, and evolving sales expectations. Builds and develops the readiness team, manages priorities and resources, and uses data and AI-supported workflows to improve preparedness, adoption, reinforcement, and business execution.

Monitor, triage, investigate, and respond to cybersecurity alerts and intrusions. Analyze EDR telemetry, logs, forensic artifacts, malware, and Microsoft 365 activity; determine root causes and recommend remediation. Support threat-related escalations, contribute to detection engineering and tuning, and collaborate across teams. The role requires familiarity with endpoint attack surfaces, threat actor techniques, Windows and domain administration, networking, web security, and basic malware analysis.

Lead enterprise automation and agentic AI initiatives, owning the automation and integration stack and Center of Excellence. Build secure, reusable workflows and integration frameworks using platforms such as Zapier, Claude, and Glean. Establish governance, standards, documentation, and prioritization practices while partnering with IT, innovation teams, engineers, business stakeholders, and executives. Identify operational inefficiencies, develop automation roadmaps, and deliver scalable systems with secure data handling, access controls, human oversight, and measurable business impact.

Lead macOS security research, including Endpoint Security API telemetry, malware reverse engineering, attack emulation, EDR bypass research, and proof-of-concept development. Collaborate with Detection Engineering, Product, and Engineering to operationalize findings, track Apple platform changes, improve detection coverage, document risks, and mentor teammates. The role also involves building ephemeral research infrastructure and representing the company through technical publications, speaking, and media engagement.

Research and simulate emerging phishing and social-engineering attacks for a security awareness training product. Build realistic phishing emails and landing pages using web technologies, analyze reported incidents and attack trends, automate content generation with AI coding tools, and expand training globally. The role also creates educational content, reports threat insights, supports outreach, and collaborates with product leadership to improve phishing defense outcomes.

Build and operate an agentic SOC investigation platform using LLMs, including telemetry tools, investigation workflows, evidence-backed outputs, evaluation systems, and analyst productivity features. Develop secure, reliable, observable backend services that handle attacker-influenced data across customer environments. Collaborate with SOC analysts, researchers, technical leads, and product managers to translate investigative expertise into production agent behavior.