Top Tech Jobs & Startup Jobs in Charlotte, NC

Manage and grow cybersecurity service provider partnerships through expansion, renewals, adoption, and retention. Serve as a trusted advisor to multiple stakeholders, achieve quota, improve partner satisfaction, and strengthen long-term loyalty. Use Salesforce or similar CRM tools and AI applications for account preparation, meeting summaries, organization, and follow-up. The role is a remote, high-visibility individual contributor position focused on MSP and channel partner success.

Provides entry-level, partner-facing SOC support by triaging security queues, communicating incident guidance, troubleshooting cybersecurity and product questions, coordinating escalations, documenting investigations, and following up through resolution. The role supports incident calls, live phone or chat coverage, knowledge-base improvements, cross-functional collaboration, and occasional weekend or on-call coverage. It requires clear communication, sound judgment, foundational cybersecurity knowledge, and organized remote work.

Support sales by providing technical product expertise, demonstrate Huntress platform, assess customer security posture, highlight risks, collaborate with Sales, Marketing, Support, and Engineering, and travel ~15% to meet customers.

Build and manage Huntress’s Security Quality Management System for agentic and human-led SOC investigations. Establish sampling methods, review cadences, quality standards, validation criteria, scorecards, and reporting. Independently assess investigation decisions, identify drift and recurring failures, lead root-cause analysis, validate corrective actions, and improve security operations in partnership with Analysis, Product, Engineering, and Security Operations. Initially hands-on, the role is expected to grow into leadership of the QMS function.

Lead modernization of high-throughput cybersecurity detection engines and event pipelines in Go. Own distributed-system reliability, observability, liveness monitoring, load management, schema standards, drift detection, migration validation, and safe cutovers. Provide hands-on technical leadership across teams, set platform direction, write and review production code, and support Sigma-based detection capabilities. Collaborate across a broad stack including Kafka, Temporal, Redis, ClickHouse, Elasticsearch, Kubernetes, cloud platforms, and Ruby on Rails.

Manage a high-volume portfolio of service provider partners, identify expansion opportunities, prospect stakeholders, support partner-led sales cycles, conduct product demonstrations, and drive adoption of Huntress managed security solutions. Track pipeline and engagement activity, collaborate with sales engineering and internal teams, enable partners, and use AI tools for account preparation, follow-up, and meeting summaries.

Manages global 24/7 Security Operations Center operations, including processes, playbooks, shift coverage, quality assurance, analyst development, incident response capabilities, and operational performance. Leads cybersecurity analysts, partners with Product and Support teams, reports on objectives and key results, operationalizes new services, and represents the organization in public speaking engagements.

Provides technical product expertise and presentations to prospective customers, helping improve their security posture and positioning Huntress solutions. Partners with Sales, Marketing, Support, and Engineering to identify customer needs and product improvements. Reviews security issues with technical teams, supports MSP and VAR customers, and travels approximately 25% to meet customers.

Executive leader responsible for strategy, organization, and outcomes for Threat Detection & Response across SOC, detection engineering, threat hunting, triage, and response. Build multi-year roadmap toward an agentic SOC, partner with Product/Engineering/Data, drive metrics (MTTx, detection coverage/quality), lead cultural change, and develop a deep leadership bench to operate under high-pressure incidents.

As a Staff Product Manager, you'll drive the strategy and success of SIEM products, collaborating with various teams to fulfill customer needs and market demands while focusing on security for SMBs.