Top Tech Jobs & Startup Jobs in Charlotte, NC

Provide technical support to Higher Logic customers (Australia-based) via phone, chat, and tickets. Troubleshoot issues, document interactions in ticketing system, escalate to product/engineering as needed, meet SLA and performance metrics, and maintain strong customer service and product knowledge.

Create and manage content for B2B and association audiences across blogs, ebooks, webinars, website copy, and organic social. Plan editorial calendar, apply SEO best practices, collaborate with SMEs and cross-functional teams, manage freelancers, produce visual social assets, use performance data to optimize content, and support content promotion.

Provide technical support for Higher Logic's software to Australia-based customers via phone, chat, and tickets. Troubleshoot issues, document interactions, escalate to internal teams per SLAs, meet performance metrics, and continuously build product and service skills.

Build and maintain backend systems for a large-scale community platform: design APIs, improve performance and scalability, ship well-tested features, triage production issues, mentor engineers, and help define AI-assisted development practices and architecture.

The Contract Specialist manages customer and vendor agreements, ensuring compliance with legal standards, assisting with contract drafting and review, and providing administrative support to the legal department.

The Account Executive sells Higher Logic products, focusing on client needs, meeting sales targets, and collaborating with internal teams to drive growth.