Top Tech Jobs & Startup Jobs in Charlotte, NC

Serve as the commercial finance lead partnering with CRO and GTM leaders to own revenue forecasting, quota-setting, territory planning, commercial metrics, dashboards, investor and board reporting, marketing spend efficiency, post-acquisition commercial integration, and ad-hoc strategic analyses to scale FP&A processes and automation.

Lead global total rewards and People Operations functions, designing compensation, benefits, equity programs and modernizing HRIS, compliance, and processes. Build and manage a team, partner with Finance/Legal/ELT, adopt AI/automation, and ensure scalable, locally compliant execution across global sites.

Lead the modernization of Arcadia's bill processing domain by owning the roadmap to normalize and validate bill data, replace manual workflows with AI and automation, optimize service labor and pricing, migrate legacy systems, and coordinate cross-functional partners to ensure clean payables and retention protection.

Lead and transform Customer Success, Support, and advisory/delivery into a product-centric, technical, consultative organization. Design and roll out a journey-based customer lifecycle operating model, establish single relationship-owner coverage, own retention/NRR accountability, upskill CSMs technically, integrate RMS delivery into CS as advisory, implement AI-enabled tools and VOC/health scoring, and hire/restructure to meet model goals.

Lead company-wide adoption of AI by embedding with teams, mapping workflows, and designing/shipping reusable Claude skills, agents, and automations. Build a champion network, codify patterns and playbooks, ensure governance and compliance, and measure adoption and time-saved to scale successful workflows.

Lead and scale Arcadia's global marketing function: define brand and category narrative, build predictable demand-generation and partner motions, own product marketing and positioning, measure marketing's financial contribution, hire and develop a high-performing marketing organization, elevate PR and thought leadership, integrate AI to modernize workflows, and align marketing tightly with Sales, Product, and Finance to drive enterprise growth.

Lead Arcadia's payments strategy and roadmap to optimize payment economics, regulatory compliance, and vendor partnerships. Define payment metrics and drive acceptance cost improvements, evaluate emerging payment technologies, engage customers on funding solutions, mitigate regulatory risk with Legal/Compliance, and manage commercial relationships with PSPs and processors to deliver a modern payments platform.