Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads end-to-end implementation and lifecycle management of strategic healthcare partner integrations. Acts as the primary operational contact for partners, manages workflows, configurations, SLAs, escalations, and performance reviews, and coordinates cross-functional teams across Product, Engineering, Analytics, Sales, Marketing, and Client Success. Develops implementation standards, supports partner vetting, drives scalable processes, and identifies opportunities for partner growth and service improvements.

Build Python backend services and data-intensive systems supporting member identity, eligibility, billing, partner integrations, reporting, and analytics. Design APIs, asynchronous workflows, and data pipelines; validate, reconcile, retry, replay, and recover inconsistent external data. Improve production reliability, observability, testing, and performance while collaborating with Engineering, Product, and Operations. The role offers growth toward independent ownership of services and technical decisions.

Own and evolve production data systems supporting healthcare, claims, billing, analytics, and reporting. Design resilient ingestion patterns, data contracts, models, schemas, and pipelines that handle incomplete, duplicated, delayed, and changing data. Improve performance, observability, failure handling, retries, backfills, and replay safety. Collaborate with engineering, product, operations, and analytics teams while making architecture decisions and documenting technical changes.

Serve as Vida’s first dedicated Site Reliability Engineer, modernizing Terraform, standardizing environments, improving CI/CD, scaling GCP and Kubernetes infrastructure, upgrading databases and runtimes, and strengthening monitoring, observability, security, and operational processes. The role includes building runbooks, on-call and escalation procedures, supporting enterprise launches, managing infrastructure costs, and evaluating multi-cluster Kubernetes architecture in a fully remote environment.

Owns strategic sales partnerships with major health plans and PBMs, generating pipeline and revenue through relationship management, consultative selling, and healthcare solution positioning. Develops partner strategies, identifies upsell opportunities, manages complex deals, analyzes partner performance, and collaborates with sales, marketing, product, clinical, legal, and client success teams. Represents Vida at industry events and supports value-based reimbursement strategy.

Own the vision and roadmap for Vida’s internal operations systems, integrating support, clinical, fulfillment, healthcare, and data platforms. Partner with operations leaders and engineers to replace manual processes with scalable workflows, automations, integrations, and internal tools. Analyze existing systems, define data flows, improve operational visibility, and prioritize initiatives that reduce resolution time and cost while minimizing oversight.

Lead the hands-on development of Vida’s secure data and AI/ML platform, including ingestion, data modeling, MLOps, model serving, feature pipelines, LLM integrations, DevOps, observability, and infrastructure. Partner with security and IT to protect sensitive health data and meet HIPAA/HITRUST-aligned controls while establishing scalable engineering patterns across the organization.

Leads engineering operations, security, DevOps, quality engineering, cloud infrastructure, corporate IT, data integrations, and customer-facing technical escalations. Owns security strategy and compliance, incident management, on-call practices, reliability metrics, CI/CD, infrastructure as code, and production operations. Develops managers and senior engineers, restructures inherited teams, establishes service-level agreements, and drives automation and operational efficiency across the organization.