Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead Twilio’s Agent Implementations engineering team, setting strategy and delivering secure, reliable AI agents that consume Twilio platform capabilities. Build systems supporting internal business workflows, identify high-impact use cases, and collaborate across product, platform, security, and go-to-market teams. Hire, mentor, and develop engineering leaders and staff while driving roadmap planning, metrics, reliability, compliance, and operational excellence. The role also requires hands-on technical leadership, rapid customer feedback cycles, and continuous learning.

Acquire new customers, generate revenue within an assigned territory, sell Twilio communication solutions, and close deals among self-service accounts. The role involves understanding customer business and technical needs, designing solution-oriented proposals, explaining complex technical and financial concepts clearly, collaborating with sales and technical teams, managing multiple deals, and helping develop sales processes and playbooks.

Lead technical vision and architecture for Twilio's conversational AI platform, driving ML/AI Ops, LLM architectures, RAG and agentic systems, inference optimization, contextual engineering, and mentorship while transitioning research into production-grade, compliant, scalable systems.

Design, build, test, and maintain scalable software systems. Collaborate with cross-functional teams, participate in code reviews, write tests and documentation, troubleshoot production issues, and contribute to product and architecture decisions.

The role involves designing, building, and optimizing a data platform, collaborating with cross-functional teams, and ensuring data quality and security.

Senior Software Engineer at Twilio will design, build, and maintain scalable communication systems, collaborate with cross-functional teams, mentor engineers, and contribute to architecture and delivery. Responsibilities include writing high-quality code, improving performance and reliability, shipping product features, and participating in technical planning within a remote-first, inclusive environment.

Lead global revenue, AR, and CoGS accounting operations; design scalable revenue recognition and ERP/revenue automation workflows; manage SOX controls and audits; partner with GTM, Product, FP&A, and Technical Accounting; oversee complex contracts and drive process automation and variance analysis.

Lead deal desk strategy and operations by supporting AI workflow integrations, maintaining deal models and dashboards, automating internal tooling, troubleshooting system issues, providing pricing and discount insights, and creating enablement resources for global sales.

Lead design and build of a 0-1 Identity Graph platform for real-time identity resolution. Own architecture, implement high-performance synchronous read models, build data pipelines, enforce PII privacy boundaries, ensure production resilience and observability, and mentor engineering teams while aligning cross-team stakeholders.

Design, build, and operate highly available, high-throughput backend services for Twilio SendGrid. Modernize Go-based microservices, manage dual-cloud AWS/Azure infrastructure with Terraform, improve observability and reliability, mentor engineers, and balance feature delivery with platform refactoring.