Top Tech Jobs & Startup Jobs in Charlotte, NC

The Senior CX Manager drives product adoption and customer success by managing technical initiatives and fostering strong relationships with key stakeholders.

The General Counsel will provide legal advice on employment law, manage litigation, oversee employee agreements, and ensure compliance with labor regulations. They will also support HR operations and train internal teams.

The Solutions Engineer conducts research, discovers customer needs, specifies solutions, delivers presentations, scopes implementations, and collaborates with product management to meet customer requirements.

Lead the implementation of CXA and CCaaS solutions for healthcare clients, focusing on EHR integrations, mentoring teams, and ensuring regulatory compliance.

The Senior Solutions Consultant will lead implementations of CXA and CCaaS solutions for healthcare clients, focusing on system integrations and providing technical guidance throughout the process.

Lead enterprise deal structuring and pricing for Sales by partnering with Legal, Finance, Product, and Revenue Operations. Develop pricing models, discount governance, CPQ tooling and approval workflows, enforce global commercial policies, and drive deal velocity and win rates for complex, high-value transactions.

Lead Technical Support Engineer owns resolution of high‑impact escalations, performs advanced troubleshooting of cloud telephony/VoIP systems, analyzes SIP/WebRTC call flows and carrier traces, coordinates across Engineering/Product/Carriers, and mentors support engineers. Drives documentation, runbooks, incident response, and continuous improvement to improve product reliability and customer experience.

Support Solutions Engineers and Account Executives in technical sales: discovery, demos, documentation, and customer workshops. Develop foundational knowledge of Talkdesk cloud contact center and AI solutions, create demo assets and technical materials, and collaborate across product, engineering, and sales teams to drive customer outcomes and competitive positioning.

Lead end-to-end customer engagements to discover, scope, deploy, and realize value from AI agents. Run executive workshops, design and configure agentic solutions, create deployment playbooks, partner on integrations, and drive measurable business impact while shaping product direction.

Lead FP&A business partnering for G&A (HR, Legal, IT, Finance). Drive planning, consolidation, baseline reporting, KPI centralization, and Adaptive system/admin work. Integrate data from Salesforce, NetSuite and other sources (Snowflake/Power BI/AI). Forecast cash and balance sheet, partner with Collections/AP, and manage FP&A analysts while presenting insights to senior leadership and the board.