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Provide clinical expertise and enablement for Plan Operations and Implementation teams during client onboarding. Advise clients on drug spend, utilization, formulary compliance, and clinical programs; communicate formulary changes; create clinical marketing materials; analyze benefit designs and communicate reporting needs; act as clinical liaison to internal teams and recommend cost-saving clinical programs.

The Account Manager ensures client satisfaction through effective relationship management, driving client success plans, reporting, and issue resolution in the healthcare sector.

Manage and scale the Jira intake process, triage requests, create detailed Jira user stories, perform hands-on Salesforce administration and integrations (Five9, DocuSign, Ironclad), run backlog grooming and sprint planning, build reports/dashboards, and write SOPs and technical documentation while coordinating stakeholder expectations.

Design, develop, and maintain backend platform services and APIs using Go/JS/Node/GraphQL. Lead architecture, CI/CD, and AWS-based deployments (Lambda, Fargate). Troubleshoot production issues, produce technical designs and estimates, mentor junior engineers, and drive scalable software best practices.

Manage an assigned book of business to drive post-sale success and retention. Support account management with reporting, escalation research, implementation support, and stakeholder engagement. Build trusting client relationships, identify risks to satisfaction, coordinate internal teams to resolve issues, and carry smaller accounts to develop account management skills.

Provide financial and data analysis for Account Management by translating pharmacy claims and rebate data into strategic insights, ensuring report integrity, supporting client meetings/QBRs, and improving reporting tools to mitigate spend and attrition.

The Director of Project Management will oversee the PMO function, implementing governance frameworks and driving decision-making processes for complex projects in the company.

Manage and grow strategic partnerships with Health Plans and TPAs by developing partner playbooks, enabling partner evaluation of SmithRx, collaborating cross-functionally, supporting RFP responses, facilitating partner meetings, and driving opportunity growth. Travel ~10-15% and create collateral to communicate SmithRx value proposition.

As a Senior Software Engineer at SmithRx, you will design, develop, and maintain back-end architecture for our product suite using various programming languages, collaborate with stakeholders, ensure high-quality software, and mentor junior team members.

Coordinate onsite and virtual interviews, manage candidate communications, support TA operations and metrics, maintain process documentation, improve recruiting workflows, and ensure compliance while delivering an excellent candidate experience.