Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead strategy and execution for GoFundMe's flagship conference and 40+ field events to drive pipeline, retention, and brand. Build the events function, manage budget and vendors, measure ROI, align cross-functionally with Sales/Customer Success/Product, and manage a team to scale experiential programs.

Lead day-to-day social publishing and community management across core consumer channels. Create, schedule, and publish high-volume content (graphics, carousels, short-form video, copy), monitor mentions/DMs/comments, surface fundraisers, manage crisis responses, run experiments to hit growth targets, report on channel performance, and partner cross-functionally to amplify stories and route customer issues.

Lead complex transaction monitoring investigations to detect money laundering, terrorist financing, and fraud. Analyze large datasets and payment activity, coach analysts, review investigation quality, improve monitoring rules and processes, collaborate cross-functionally, and support regulatory reporting and audits.

Outbound Development Representative responsible for high-volume, personalized outreach to nonprofit decision-makers, qualifying leads, conducting discovery, managing pipeline in Salesforce, supporting Account Executives, using AI tools to scale outreach, and consistently meeting monthly quotas.

Lead nonprofit-focused content strategy and editorial POV across GoFundMe Pro, own the content calendar, write and edit flagship pieces, build and mentor a team, create editorial processes, and use performance data, SEO, distribution, and AI to optimize content that drives brand authority and pipeline.

Lead development and lifecycle of Trust & Safety policies across fraud, identity, content, and campaign integrity. Draft enforceable guidance, resolve policy conflicts, define decision thresholds, map violations to consequences, calibrate with operations, manage appeals, and translate policy requirements for automation and ML while partnering with Legal, Product, Engineering, and GTM teams.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Lead end-to-end execution of GoFundMe's flagship customer conference and support field and brand events. Manage logistics, vendors, budgets, run-of-show, on-site leadership, and cross-functional stakeholder alignment. Track KPIs and compile post-event recaps, build scalable processes, negotiate contracts, and mentor junior team members to improve event operations and program scalability.