Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Generates qualified meetings and sales pipeline through inbound lead management, account research, discovery conversations, and multichannel outreach. Collaborates with marketing and sales teams to develop target lists, messaging, and call strategies. Tracks activities in Salesforce and Outreach.io, reports results, documents processes, and mentors new SDRs. The role is fully remote and includes onboarding and training in GitLab and DevOps.

Provide technical direction for GitLab Dedicated, a managed single-tenant SaaS platform. Lead architecture and transformation across resilience, failover, tenant orchestration, change management, automation, and platform integrations. Identify systemic reliability and scalability risks, establish reusable platform patterns, strengthen service ownership, and guide cross-team technical decisions. Mentor senior engineers and advance engineering excellence across the organization.

Designs and evolves GitLab’s enterprise architecture across business, application, data, and technology domains. The role produces build-ready architectures for Salesforce, NetSuite, Zuora, Zendesk, Workato, integrations, data platforms, and AI-enabled workflows. Responsibilities include process redesign, API and data architecture, security and compliance, platform health assessments, technical debt reduction, proofs of concept, production issue resolution, and architectural governance. The architect partners closely with engineering, infrastructure, security, data, and AI teams while influencing stakeholders without direct people management.

Owns execution and outcomes for the Chief Customer Officer’s strategic portfolio, including go-to-market transformation, retention and renewal programs, product feedback loops, and executive account engagement. Converts executive direction into structured workstreams, coordinates senior cross-functional stakeholders, monitors program health and business metrics, escalates risks, drives accountability, and recommends scope or prioritization changes. The role also establishes operating standards for a growing programs function in a globally distributed environment.

Build reusable backend platforms and developer-facing tooling for performance testing, analysis, reporting, and AI-assisted engineering workflows. Enable service teams to independently incorporate performance testing into development and CI workflows through self-service capabilities, documentation, templates, diagnostics, and guidance. Partner with engineering teams, influence adoption, generalize solutions, and provide expertise on complex performance challenges.

Leads cross-team backend initiatives and technical architecture for GitLab’s Core DevOps platform. Responsibilities include modernizing a monolith, establishing service, API, data, security, testing, and observability standards, guiding Go and Kubernetes practices, supporting Rust adoption, participating in incident response, mentoring engineers, reducing technical debt, and advancing AI-assisted engineering workflows.

Lead sales enablement for GitLab’s Public Sector business across Federal, State, Local, and Education markets. Develop tailored training, content, job aids, assessments, onboarding, and compliance guidance; partner with sales leadership and cross-functional teams; support procurement and contracting processes; align enablement with product launches and industry events; train teams on Salesforce, Clari, Claude, and related tools; and measure program effectiveness against business outcomes.

Advise U.S. government customers on GitLab’s DevSecOps platform throughout the presales cycle. Responsibilities include technical demos, presentations, workshops, proof-of-concept and proof-of-value delivery, proposal and audit support, solution design, customer success planning, stakeholder relationship building, value stream assessments, and communicating customer feedback to internal teams.

Advises U.S. government customers on GitLab’s DevSecOps platform throughout the sales cycle. Leads technical evaluations, tailored demos, workshops, proofs of concept and value, proposal input, and deployment handoffs. Partners with sales and cross-functional teams to develop account strategies, build customer relationships, conduct value stream assessments, and communicate customer feedback internally. Requires technical pre-sales or consulting experience, GitLab and DevSecOps knowledge, cloud experience, and strong communication skills.