Top Tech Jobs & Startup Jobs in Charlotte, NC

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Lead customer migrations from self-managed GitLab to GitLab Dedicated using GitLab Geo. Plan replication, cutovers, network connectivity, and post-migration validation while debugging synchronization issues. Build repeatable automation, runbooks, and infrastructure validation using Terraform, Ansible, Kubernetes, and cloud platforms. Manage multiple customer engagements, advise stakeholders, communicate technical plans, and collaborate with Professional Services, Product, and Engineering teams.

Own the function’s AI transformation strategy, prioritize high-impact opportunities, map workflows, and drive measurable adoption. Build and manage AI agents using no-code and low-code tools, configure skills and MCP connections, evaluate agent performance, and iterate solutions. Lead change management, champion networks, cross-functional collaboration, intake processes, and alignment with Enterprise AI and executive stakeholders.

Build and deploy AI-powered solutions across Sales, Marketing, and Customer Support. Diagnose workflows, identify constraints, evaluate whether AI is appropriate, and own initiatives from discovery through deployment. Develop LLM applications using prompt engineering, RAG, agentic architectures, orchestration, guardrails, and enterprise integrations. Measure business value through flow metrics, adoption, ROI, and feedback loops while partnering with technical and non-technical stakeholders.

Lead GitLab’s US Government Support Engineering team, overseeing complex enterprise troubleshooting, case resolution, hiring, onboarding, coaching, escalation management, and process improvement. Partner with product and engineering teams to address government-specific needs, participate in manager on-call coverage, support critical incidents, and improve service delivery for regulated customers.

Lead and execute technology audits across cloud, application, and cybersecurity domains to support SOX compliance. Design and test IT general, application, and entity-level controls; perform risk-based planning, testing, and reporting; drive remediation with process owners; and apply data analytics, automation, and generative AI to improve audit quality and efficiency.

Own and automate end-to-end employee lifecycle and shared IT infrastructure using infrastructure-as-code and SRE practices. Manage ITSM platform and AI-driven virtual agents, build integrations (Okta, Workday, JAMF, Google Workspace, Slack, Zoom, GitLab), instrument metrics, ensure reliability and compliance, and mentor support engineers.

Lead GitLab's corporate and compliance legal function, advising C-suite and board on governance, securities, SEC reporting, equity compensation, executive compensation, and M&A. Build and manage a remote corporate legal team, implement policies and templates, oversee equity plan administration, manage outside counsel, champion AI-enabled legal workflows, and ensure compliance with public company obligations.

Own Secret Detection and Vulnerability Research as a product: define strategy across prevention, detection, validation, revocation, and reporting; ship detection content and intelligence with measurable quality; drive adoption, retention, and revenue; partner with engineering, research, and Field; use AI to accelerate research and productization.

Drive enterprise growth in the Seattle territory by leading complex B2B SaaS sales cycles for GitLab's AI-powered DevSecOps platform. Build C-level relationships, develop strategic account plans, coordinate cross-functional teams, manage full sales lifecycle from discovery to implementation, and drive net ARR and account expansion while contributing to forecasting and go-to-market improvements.