Top Tech Jobs & Startup Jobs in Charlotte, NC

Supports Workday and other People Technology systems by managing recurring processes, security roles, audits, configurations, testing, upgrades, reports, dashboards, documentation, and data loads. Partners with People Operations, HR business partners, and Talent Acquisition to resolve issues, improve processes, support SOX controls, train users, and deliver system enhancements in a remote environment.

Lead securities, public company reporting, corporate governance, entity management, and M&A legal work for GitLab. Manage SEC filings, proxy statements, board matters, equity plans, subsidiary governance, transactions, and outside counsel. Advise senior stakeholders on legal risks, maintain compliance processes, and create scalable legal playbooks, templates, and workflows. Collaborate with globally distributed cross-functional teams and train junior legal professionals.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Own a territory of SMB prospects and acquire new GitLab customers through inbound and outbound prospecting. Manage the full consultative sales cycle, from discovery and business-case development through negotiation and close. Build pipeline, meet customer and recurring-revenue targets, collaborate with sales and technical teams, analyze wins and losses, and improve acquisition playbooks. The role also requires learning GitLab’s DevSecOps platform and related technologies.

Own a portfolio of SMB customers, driving onboarding, adoption, renewals, expansion, and retention. Develop account plans, conduct business reviews, identify growth opportunities, close upgrades and cross-sell deals, forecast revenue, maintain CRM data, and analyze churn and expansion trends. The role requires consultative selling, negotiation, executive relationship management, sales-tool proficiency, and collaboration with Customer Success, Renewals, Marketing, Product, and Sales teams.

Manage the AMER Support Engineering team, including hiring, mentorship, performance development, and technical growth. Lead customer support quality, process improvement, automation, AI adoption, and cross-functional collaboration. Build scalable workflows, promote team ownership and psychological safety, and ensure Support Engineers resolve complex technical issues throughout the support lifecycle. Partner with product and development teams to improve customer outcomes and support efficiency.

Manage full-cycle technical recruiting for Engineering, Product, Security, UX, and R&D roles. Partner with hiring leaders on role definition, structured interviews, sourcing strategy, market research, candidate assessment, pipeline management, and offer negotiations. Build diverse talent pipelines, use recruiting data to guide decisions, maintain accurate Greenhouse documentation, deliver an inclusive candidate experience, and improve recruiting practices through responsible AI use and shared resources.

Manage full-cycle recruiting for go-to-market roles across sales, marketing, customer success, professional services, and related teams. Partner with hiring leaders, build diverse talent pipelines, conduct structured assessments, use market and funnel data to guide hiring, manage candidate experiences, negotiate offers, and maintain recruiting documentation. The role also involves improving recruiting practices, responsibly using AI, and advising stakeholders in a globally distributed, remote-first environment.

Deliver GitLab professional services engagements for public sector customers, including installations, upgrades, migrations, training, and advisory work. Plan and execute deployments using infrastructure and configuration as code, lead customer projects end to end, provide technical guidance, manage multiple engagements, and collaborate with project, product, and engineering teams. Mentor other engineers and support customers operating in secure environments requiring active clearance.

Build and operate production AI agents, agentic workflows, MCP servers, and CX applications. Develop Python and TypeScript services, AWS infrastructure, integrations, testing, observability, security controls, and CI/CD pipelines. Partner with Customer Success and other CX teams to prototype solutions, translate workflows into technical plans, and deliver reusable platforms. Mentor engineers and non-engineers, document systems, establish governance, and support reliable handoff and shared ownership.