Top Tech Jobs & Startup Jobs in Charlotte, NC

Customer-facing technical expert owning end-to-end implementations for enterprise customers, driving retention and expansion through architecture, integrations, custom development, troubleshooting, and cross-functional advocacy for security and compliance automation.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

Serve as a senior technical seller: partner with account executives on strategic deals, run demos and proofs of concept, shorten sales cycles, respond to RFPs/RFIs, capture competitive intelligence, model business cases, and drive renewals, upsells, and customer satisfaction.

Partner with GTM leadership to drive talent strategy, performance management, employee engagement, org design, and HR initiatives. Coach managers, handle employee relations, analyze HR metrics, and collaborate with TA, Total Rewards, L&D, and HR Ops to scale the GTM organization.