Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads product security, cloud and infrastructure security, AI security, security architecture, vulnerability management, and edge security. Oversees threat modeling, secure development standards, AWS controls, vulnerability remediation, AI risk governance, customer security reviews, and security engineering delivery. Reports to the CISO, partners with engineering and GRC leaders, and hires and develops the security engineering organization.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Leads the Southeast regional sales organization for K12 education technology solutions. Responsibilities include developing sales strategy, exceeding revenue targets, recruiting and coaching Account Executives and Sales Managers, managing customer and partner relationships, forecasting pipeline, monitoring market trends, coordinating go-to-market efforts, managing budgets, and representing the company at industry events. Requires extensive B2B software sales leadership experience, EdTech knowledge, CRM proficiency, and travel up to 50%.

Manage Instructure’s global accounts payable and travel-and-expense functions while leading a team of four. Own invoice processing, approvals, payment runs, reconciliations, accruals, month-end close, vendor inquiries, tax reporting, internal controls, audit support, and AP performance metrics. Partner with Procurement, Treasury, Accounting, and budget owners to resolve issues, improve workflows, document procedures, and drive automation across Coupa, Brex, and NetSuite.

Drive revenue growth by selling educational technology solutions to new and existing B2B clients. Manage complex enterprise sales cycles from prospecting through contract negotiation, build stakeholder relationships, exceed sales quotas, maintain CRM forecasts, collaborate with sales engineering and customer success, support post-sale expansion, attend industry events, and mentor junior sales team members.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, email, and live chat. Responsibilities include validating issues, answering how-to questions, troubleshooting user-interface problems, reproducing simple bugs, documenting resolutions, maintaining ticket records, and escalating unresolved issues to Tier 2 Support. The role also requires process documentation, professional communication, adaptability, and fluent Spanish language skills.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.

Manage medium and large customer renewal accounts, developing retention and expansion strategies, preparing complex quotes, forecasting renewals, and leading negotiations. Collaborate with Customer Success, Sales, Product, and Marketing teams to optimize account outcomes. Serve as a subject matter expert on quoting tools and CRM practices, maintain data integrity, track performance metrics, and identify process improvements.

Provides strategic consulting, coaching, professional development, and change leadership for institutions using Instructure products. The role develops curriculum and assessment strategies, creates adoption resources, supports Canvas LMS and Mastery Connect administration, guides product-related initiatives, trains educators and administrators, and builds stakeholder relationships to improve product adoption, engagement, and instructional outcomes.