Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead and develop a team of 8–10 Account Managers responsible for renewals, retention, revenue expansion, forecasting, and strategic customer relationships. Coach team members, improve customer journey processes, reduce churn, uncover growth opportunities, and partner with Customer Success and Sales to deliver customer outcomes. The role also includes recruiting talent, managing performance visibility, handling senior-client relationships and escalations, and shaping account strategy through data-driven insights.

Manage and grow a corporate SaaS customer portfolio by driving retention, adoption, renewals, and expansion. Build relationships with users and executives, identify churn risks and growth opportunities, conduct business reviews, forecast retention, and collaborate with Account Executives. Serve as a customer advocate internally and an AlphaSense advocate externally while gathering product feedback and value stories to inform product, marketing, and sales strategies.

Leads the strategy, architecture, engineering, governance, and evolution of Salesforce and the broader revenue systems ecosystem. Builds and manages a high-performing team of engineers, architects, administrators, and technical professionals; establishes modern development, CI/CD, testing, deployment, observability, security, and governance practices; owns platform roadmaps and architectural decisions; and drives AI adoption across development and operations. Partners with executives and cross-functional leaders to balance scalability, reliability, data quality, compliance, technical debt, and business priorities.

Leads AlphaSense’s Financial Services channel research coverage across banking, insurance, and fintech. Develops coverage roadmaps, channel-check frameworks, expert source strategies, and structured questionnaires. Guides analysts and operations teams on project execution, expert targeting, feasibility, and quality. Acts as the primary financial services domain expert, identifies new research opportunities, maps value chains, and partners cross-functionally to improve scalable AI-enabled research workflows and deliver differentiated, actionable insights.

Build and operate AlphaSense's identity platform across user management, authentication, and authorization. Design scalable RBAC/ABAC/ReBAC systems, integrate authentication patterns (OAuth/OIDC/SAML), implement SCIM provisioning, and expose GraphQL/gRPC/REST APIs. Partner with security on SOC2/GDPR compliance, drive platform roadmap, champion testing, observability, and reliability, and operate autonomously from North America in close collaboration with the Helsinki team.

Design and deliver scalable prospecting methodology, training, playbooks, and coaching for SDRs/AEs/AMs; partner with RevOps and leadership to drive tool adoption, build signal-to-pipeline workflows, run pipeline initiatives (ABM, nurture, social), and measure KPIs to demonstrate pipeline impact.

Lead product marketing for premium content, proprietary data, and Tegus Expert Call Services. Own positioning, messaging, launches, GTM strategy, and sales enablement. Partner with Product, Sales, Customer Success, and Competitive Intelligence to drive awareness, adoption, pipeline, and expansion. Build and grow a high-performing PMM team, run market/customer research, translate complex capabilities into role-based value props, and create sales assets and operating rhythms to connect GTM with product.

Lead design and reliability of a financial data extraction platform, minimizing human validation through AI, and enhance system correctness for scale.

Lead the architecture and reliability of a financial data extraction platform, reducing human validation reliance by enhancing accuracy and scalability of systems while leveraging AI-driven solutions.

Lead architecture and implementation of reliability platforms and SRE practices for a production SaaS. Build self-service reliability tooling, drive AIOps automation, advance observability (monitoring, tracing, profiling), lead incident response and postmortems, mentor engineers, and embed production readiness across teams to achieve 99.99% uptime.