Top Tech Jobs & Startup Jobs in Charlotte, NC

Architect and lead large-scale cloud data platforms and AI/ML frameworks to ingest and process security telemetry. Build production ML and Generative AI solutions (LLMs, agents) to automate SOC workflows, improve threat detection, and reduce analyst workload while guiding cross-team integrations and MLOps practices.

The role involves troubleshooting complex security and network issues, collaborating with engineering teams, documenting resolutions, and mentoring fellow engineers. It focuses on delivering high-impact customer support and analyzing use-cases for product improvements.

Provide top-level technical leadership for Global Customer Services: develop and deliver training, identify and close supportability gaps, build tools/features to improve troubleshooting, and channel customer voice into product direction while collaborating with support, TAMs, engineering, QA, operations, and product.