Lead the Enterprise Technical Success Managers organization for a region, owning segment NRR/GRR, team health, manager development, and executive customer relationships. Drive portfolio-level reviews, escalation and recovery for high-ARR accounts, partner with Sales/Product, and ensure process and coverage consistency across the segment.

Provide privacy legal counsel to product and engineering teams building AI-first communications and contact center solutions. Lead DPIAs/PIAs, ensure global privacy and security compliance (including HIPAA), collaborate with InfoSec, support incident response, maintain processing records and Trust Center materials, and monitor evolving privacy/AI laws to enable compliant product innovation.

The Technical Success Manager owns post-sales customer relationships for large enterprise accounts, ensuring success with RingCentral's UCaaS, CCaaS, and AI platforms. Responsibilities include executive relationship management, quarterly EBRs, account success planning, technical oversight during incidents, driving AI adoption, and cross-functional advocacy. The role requires technical fluency, CRM discipline, and proactive risk management to ensure renewal readiness.