Top Tech Jobs & Startup Jobs in Charlotte, NC

Manage and negotiate commercial contracts supporting sales and go-to-market teams, including NDAs, SaaS agreements, DPAs, service agreements, and SOWs. Review vendor agreements, ensure compliance, maintain contract management data, coordinate stakeholders, support contract playbooks and workflows, and train teams on contracting processes. The role requires independent judgment, strong communication, and experience handling software and professional services agreements involving privacy, security, intellectual property, and data rights.

Own a technically complex product domain spanning shared capabilities, data, or infrastructure. Define vision, strategy, roadmaps, success metrics, and adoption plans while prioritizing opportunities against engineering capacity, risk, and business goals. Lead cross-functional collaboration, influence architecture decisions, evaluate emerging technologies including AI, and drive reliable internal product adoption. The role requires strong technical communication, autonomy, stakeholder management, and at least eight years of product management or similar experience.

Build and operate AI-native applications and agentic systems end to end, from stakeholder discovery and prototyping through deployment, adoption, and ongoing iteration. Design retrieval, context, tool integrations, orchestration, evaluation, observability, and cost controls. Develop scalable event-driven systems, collaborate with platform and product teams, document solutions, train users, and mentor less experienced engineers.

Manage onboarding for fund administration clients, including fund accounting and reporting setup, client implementation relationships, data reconciliation, workspace configuration, and quality control. Lead cross-functional onboarding projects, provide technical accounting expertise, improve workflows, and identify product enhancements. The role also includes people management, customer data migration, system implementation, and supporting complex private equity, venture capital, and real estate fund structures.

Leads program management across the engineering organization, including complex enterprise implementations and client-facing delivery. Builds and manages a team of program managers, establishes PMO governance and reporting standards, drives executive communication, and oversees strategic initiatives, risks, roadmaps, and resource planning. The role remains hands-on with high-stakes programs and develops AI-powered workflows and tooling for scalable program tracking and reporting.

Own end-to-end product design for a core B2B SaaS product area, simplifying complex financial workflows and designing AI-powered features. Conduct user research, interpret analytics, collaborate with product and engineering teams, ensure high-quality handoffs, and strengthen the design system. The role requires autonomous execution, strong communication, enterprise UX expertise, and fluency with modern design and AI tools.

Manage complex billing operations, including contract interpretation, invoice and credit memo processing, invoice reviews, customer billing inquiries, cash application, collections follow-up, and AR aging monitoring. Guide teammates on billing workflows, collaborate with Deal Desk and Fund Admin/CX, and support process improvements within Zone. The role also uses Salesforce, AI productivity tools, and Excel to improve billing accuracy and efficiency.

Lead reliability and observability efforts across the org: design and maintain Kubernetes and AWS infrastructure, build CI/CD pipelines, drive IaC standards (Terraform/Crossplane), partner with 16+ teams to roll out tools and processes, participate in on-call rotation and incident response, and use AI tools to accelerate work.

Own global compensation and equity programs, including market pricing, salary bands, annual rewards cycles, bonuses, equity grants, and pay equity analysis. Partner with Finance, Talent Acquisition, and People teams on data-backed recommendations, executive and international compensation, Board approvals, and compensation workflow automation.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.