Top Tech Jobs & Startup Jobs in Charlotte, NC

Handle inbound customer calls, chats, and emails while guiding customers through product applications, troubleshooting platform issues, resolving concerns, and delivering empathetic support. Identify support trends, contribute process improvements, conduct video notary sessions, complete compliance training, and participate in licensing programs within a fast-paced customer support center.

Leads workforce management forecasting and capacity planning for a contact center. Analyzes historical performance, volume trends, seasonality, staffing deviations, service targets, and forecast variances. Provides operational recommendations, documents procedures, supports process improvements, and serves as a subject matter expert on forecasting tools and techniques. The role requires collaboration across teams, adherence to financial-services regulations and security policies, and maintaining staffing levels aligned with demand and SLAs.

Own full-cycle recruiting for Corporate functions including Capital Markets, Finance, Legal, and People. Partner with senior leaders, develop proactive pipelines for specialized talent, provide market and talent insights, deliver high-touch candidate experiences, and improve recruiting processes, tools, and workflows. The role also involves using AI and automation, mentoring others, and contributing to broader Talent Acquisition initiatives.

As a Treasury and FinOps Analyst at Figure, you will manage cash visibility, liquidity operations, execute funding activities, and collaborate with multiple teams to enhance financial workflows.

Manage credit risk strategies for HELOC and secured lending portfolios. Refine underwriting policies, analyze loan performance and credit losses, develop valuation and predictive models, identify customer segments, and design portfolio monitoring frameworks. Partner with Capital Markets, Product, Engineering, Data Science, Fraud, Legal, and Compliance to test and implement risk changes, ensure regulatory adherence, support growth initiatives, and communicate underwriting performance to investors and executives.

Owns Figure’s digital asset financial operations, including wallet and custody administration, transaction settlement, position monitoring, and end-to-end reconciliation. Partners across Accounting, Treasury, FP&A, Capital Markets, Product, Engineering, and auditors to support close, fair value measurement, cost basis, disclosures, and SOX controls. Builds scalable automation and control frameworks for new token launches, manages custodians and exchanges, and reports digital asset positions, flows, and exposures to executives, the board, and auditors.

Lead SEC and financial reporting for a public fintech company, managing preparation and filing of 10-Ks, 10-Qs, 8-Ks, XBRL tagging, and disclosure. Maintain reporting calendar, SOX controls, collaborate with legal, auditors, and executives, and provide technical accounting guidance on new standards and strategic projects.

Own a book of bank and credit union accounts and drive full-cycle enterprise sales from prospecting to closed contracts. Build C-level relationships, develop account plans and ROI/business cases, navigate regulated buyer diligence, coordinate internal teams to launch programs, and feed market needs into Product. Carry revenue targets and manage pipeline, forecasts, and cross-functional stakeholder engagement.