Top Tech Jobs & Startup Jobs in Charlotte, NC

Own product strategy and roadmap for CX and AI tooling that enables support specialists. Prioritize high-impact CX problems, build AI-integrated features (intelligent routing, AI-assisted responses, knowledge retrieval, workflow automation), define success metrics, partner with CX, Design, Data Science, and Compliance, and drive end-to-end delivery and measurement to improve resolution time, CSAT, and efficiency.

Own end-to-end privacy incident management: triage and lead incident response, coordinate cross-functional remediation, maintain on-call readiness, run retrospectives, track remediation and metrics, and improve tooling and automation to reduce manual work.

Lead global paid performance channels (search, social, mobile UA) to drive new user acquisition and ROI. Own strategy, testing, measurement, platform partnerships, and performance reporting; partner with Data Science and cross-functional teams to design experiments, scale playbooks, and surface insights to leadership.

Lead a team of product managers to define and execute finance transformation and automation across accounting, treasury, reconciliation, and financial reporting. Drive roadmap, stakeholder alignment with finance and engineering leadership, ensure SOX-compliant change management, and identify AI-driven opportunities for scalable finance infrastructure.

Lead product vision and multi-year roadmap for Coinbases Compliance Automation platform. Manage PMs to deliver AI/ML-powered sanctions screening, transaction monitoring, suspicious activity detection, and risk-based workflows. Partner with Compliance, Legal, Engineering, and Data Science to scale automation, reduce manual effort and cost, maintain regulatory compliance, and integrate emerging AI technologies.

Partner with functional leaders to translate business strategy into people strategy. Own org design, performance management, compensation, talent development, engagement, and retention. Provide coaching on career pathing, change management, and sensitive employee issues. Use people data to generate insights and recommendations, build compliant HR policies, manage global employee relations, and collaborate with People Team COEs to deliver cohesive people programs at scale.

Serve as second-in-command for Coinbase Derivatives' Market Regulation Department, leading day-to-day regulatory compliance, managing exams and audits, advising on CFTC Core Principles, reviewing surveillance escalations and enforcement actions, and coordinating cross-functional regulatory workstreams to ensure the DCM meets obligations and resolves findings timely.

Own product strategy and delivery for chat, voice, and proactive support surfaces to maximize automation rates and CSAT. Build AI-integrated capabilities with ML/LLM teams and vendors, partner with Engineering, CX Operations, Data Science, and Compliance on platforms (Amazon Connect, Sprinklr, Salesforce), drive build-vs-buy decisions, and execute cross-functional delivery to optimize customer and agent experiences.

Manage Coinbase's defense in securities class actions and shareholder derivative suits. Lead pleadings, discovery, motions, expert work, settlement negotiations, and outside counsel. Advise senior leadership and the board on litigation risk, monitor corporate law developments, and manage D&O insurance relationships.

Lead and coordinate IT and security audits across cloud infrastructure, application security, IAM, vendor risk, and blockchain products; shape audit roadmap; produce executive- and Board-level reports; drive remediation and validate corrective actions; partner with technology leaders and mentor audit staff.