Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead and scale Coinbase's Premium & Wealth global, 24/7 white-glove support for high-net-worth and VIP customers. Own strategy, SLAs, regulatory compliance, escalation resolution, and cross-functional partnership while building and mentoring a global team to drive CSAT, retention, and revenue.

Lead compliance content and program management across Transaction Monitoring, Screening, and EDD. Manage a small contractor team, run TM change management, and embed AI agents and automated workflows to scale content production while ensuring regulatory quality and cross-functional alignment.

Build and ship full‑stack features for a compliance agent platform using Golang and React. Integrate third‑party vendors, design scalable event‑driven services on AWS/Kubernetes, and improve observability, caching, and load balancing. Partner with product, design, security, and data teams, mentor engineers, and apply generative AI responsibly to boost CX and compliance workflows.

Own product strategy and roadmap for CX and AI tooling that enables support specialists. Prioritize high-impact CX problems, build AI-integrated features (intelligent routing, AI-assisted responses, knowledge retrieval, workflow automation), define success metrics, partner with CX, Design, Data Science, and Compliance, and drive end-to-end delivery and measurement to improve resolution time, CSAT, and efficiency.

Build and own end-to-end frontend experiences for Coinbase card products across web and mobile. Ship high-scale consumer features, improve payment flow performance and SLOs, reduce latency and CX contacts, mentor engineers, and collaborate with product, design, and backend teams to deliver reliable, user-focused card functionality.

Lead full-lifecycle recruiting for complex, senior-level roles across G&A functions. Source and build pipelines, partner with senior leaders, use data and analytics to improve hiring velocity, and design scalable recruiting processes across global markets.

Design, build, and operate secure, low-latency authentication and authorization services using Go and gRPC. Own capabilities spanning OAuth, sessions, tokens, 2FA, account recovery, and edge authorization. Lead complex technical initiatives, improve integration tooling, collaborate with product, security, fraud, and infrastructure teams, and mentor engineers while maintaining strong observability, reliability, and security standards.

Own the strategy and roadmap for enterprise identity and multi-user capabilities, including RBAC, organization management, SSO, provisioning, authentication, and account security. Lead cross-functional launches with engineering, security, legal, privacy, and customer experience teams. Define platform vision, address vulnerabilities, establish privileged-access safeguards, and translate complex identity requirements into intuitive experiences for business and consumer customers.

Owns FP&A for Coinbase Platform leadership, including annual budgeting, rolling forecasts, monthly planning, month-end variance analysis, financial modeling, and business reviews. Partners with senior stakeholders to guide OpEx planning, resource allocation, investment decisions, and risk assessment. Uses SQL, planning systems, visualization tools, and generative AI to analyze financial and operational data and improve decision-making.

Own the architecture and operation of Coinbase’s end-to-end institutional trading platform, including sequencing, low-latency messaging, order and execution management, venue connectivity, and settlement. Design high-throughput systems, drive reliability and observability, lead incident response, reduce single points of failure, establish engineering standards, mentor teams, and partner with Product, Risk, Security, and Compliance on technical roadmaps.