Top Tech Jobs & Startup Jobs in Charlotte, NC

Maintains customer payroll tax profiles, updates tax data across systems, manages cases and tasks, researches payroll tax discrepancies, supports tax-code setup, identifies issues affecting filings and payments, and coordinates resolutions with internal teams. The role requires accurate documentation, customer-focused communication, multi-jurisdictional payroll tax knowledge, Excel proficiency, and effective deadline management in a remote environment.

Senior Database Administrator responsible for optimizing MySQL and AWS Aurora query performance, indexes, execution plans, stored procedures, and database architecture. Supports SQL Server and AWS RDS environments, cloud migrations, schema refactoring, data modeling, maintenance, backups, and operational tuning. Collaborates with developers and QA teams on database code reviews and mentors engineers on query optimization. The role requires extensive DBA experience, cloud database migration expertise, and strong relational data modeling skills.

Manages a technical application support team responsible for payroll tax platforms. Oversees monitoring, incident triage, troubleshooting, customer ticket resolution, escalations, service levels, and platform health. Leads hiring, performance management, coaching, delegation, and professional development. Drives process improvement, automation, AI adoption, root-cause analysis, and customer communication while coordinating with development, compliance, customer success, and leadership teams.

Develop and maintain software using C#, .NET, web technologies, SQL Server, and AWS. Participate in the full SDLC and Agile Scrum processes, including design, development, unit testing, defect resolution, backlog refinement, and collaboration with product and QA teams. Build solutions using Microsoft-stack technologies, optimize databases and stored procedures, and support cloud-based application delivery.

Design and develop backend components for enterprise payroll tax, financial, payment processing, and compliance applications. Build scalable RESTful APIs with C# and .NET, optimize Microsoft SQL Server databases, integrate financial systems with CRM platforms and state tax portals, implement secure authentication, automate high-volume processing, modernize legacy modules, and ensure auditability, reliability, and regulatory compliance.

Supervise a payroll team processing customer payrolls on Workday. Review payroll runs for accuracy and compliance, resolve escalations, monitor workloads and performance, coach employees, support onboarding, communicate with customers, maintain regulatory knowledge, and ensure adherence to policies, SOC controls, and data security standards.

Serves as the primary tax contact for customers transitioning to payroll tax services. Manages cases, reviews and maintains tax profiles, researches federal, state, and local payroll tax issues, processes updates, performs reconciliations, and coordinates resolutions. Leads customer meetings, supports onboarding, collaborates with internal teams, maintains accurate records, and recommends process improvements while meeting quality and customer service standards.

Leads the platform and ecosystem product strategy for TaxEx, Treasury, and BPaaS solutions, expanding OSV beyond Workday. Owns product vision, discovery, roadmaps, commercialization, partner ecosystems, integrations, and market expansion. Builds relationships with payroll, HCM, ERP, processor, and channel partners while collaborating across engineering, operations, compliance, sales, and marketing. Establishes product governance, develops high-performing product teams, and drives adoption, recurring revenue, partner outcomes, and scalable platform capabilities.

Supports domestic North American payroll tax operations by setting up and indexing tax tickets and notices, auditing data for accuracy, meeting processing quotas, managing aged tickets, researching client account information, and processing critical tickets promptly. The role also supports special projects and requires strong data entry, research, organization, customer service, and time management skills, with availability for split shifts, evenings, weekends, and holidays.

Leads and scales the company’s Product Operating Model, improving product planning, governance, portfolio visibility, metrics, commercialization readiness, customer discovery, and cross-functional execution. The role enables product teams through operating frameworks, dashboards, playbooks, tooling, and organizational transformation while aligning Product, Engineering, Design, Sales, Marketing, Customer Success, Operations, and executive leadership.