Top Tech Jobs & Startup Jobs in Charlotte, NC

The Quality Assurance Analyst will monitor and score calls at the call center, identify issues, collaborate with supervisors, and improve call quality.

The Director, Demand Generation will lead strategic programs for driving marketing-qualified leads, partner with sales teams, and oversee lifecycle journeys, primarily using Salesforce Marketing Cloud.

The Customer Support Advisor assists customers with inquiries and issues related to security and automation services, ensuring satisfaction through problem-solving and communication.

The Customer Retention Specialist will provide excellent customer service, resolve disputes, retain customers, improve retention rates, and ensure customer satisfaction with empathy and professionalism.

The Workforce Specialist oversees real-time monitoring of call center performance, develops long-term strategies for operations, and enhances forecasting and scheduling processes in a customer service environment.