Provides Tier 1 technical support across hardware, software, networking, and enterprise applications. Responsibilities include ticket triage, troubleshooting, device installation, account provisioning, onboarding and offboarding, Active Directory and SAP access administration, endpoint compliance, documentation, and escalation of complex issues. The role supports users across multiple warehouse locations, collaborates with Security, Engineering, and Operations, and contributes to process improvements and a reliable IT service experience.

Develops and executes recruiting strategies, manages job postings, applicant screening, interviews, hiring events, and internship partnerships. Designs and delivers onboarding, customized training, SOPs, learning materials, and career development programs. Tracks training needs, maintains training resources, supports succession planning, and collaborates with managers and leadership to meet staffing and organizational development goals.