Own sourcing for complex enterprise transportation opportunities, including scope evaluation, cost modeling, supplier strategy, operator selection, negotiations, and feasibility assessment. Partner with Sales and Operations to develop competitive proposals, manage handoffs, resolve supply challenges, maintain supplier relationships, and improve sourcing effectiveness using data and market intelligence. The role requires strong analytical, commercial, negotiation, relationship-building, and organizational skills.

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Lead strategy and roadmap for CharterUP's pricing systems, partnering with engineering and data science to build pricing infrastructure, run experiments, define metrics, and translate strategy into product specifications to improve marketplace performance and operator/customer outcomes.