Top Tech Jobs & Startup Jobs in Charlotte, NC

The Customer Support Specialist will provide customer support by responding to inquiries, resolving issues, and ensuring a seamless customer experience in a fast-paced environment. Responsibilities include monitoring live trips, managing customer relationships, documenting interactions, and collaborating with internal teams to enhance service delivery.

The role involves managing escalated customer issues, supporting VIP and Enterprise accounts, and ensuring customer satisfaction and retention. Responsibilities include conflict resolution, problem-solving, and maintaining positive relationships with customers and vendors.

The Enterprise Events Account Executive will manage the full sales cycle for large enterprise deals, ensuring operational credibility and client satisfaction through effective relationship management and strategic thinking.

Lead and optimize the Enterprise Account Coordination team, focusing on operational efficiency, team accountability, high-level client relations, and continuous improvement through data-driven processes.

The Director of Business Development will lead growth for the Industrial Shuttles segment by developing strategies, building relationships with key stakeholders, and generating qualified opportunities for revenue conversion. Responsibilities include identifying new accounts, managing the sales cycle, and representing the company at industry events.

The Escalations Manager oversees a team managing escalations and customer complaints, ensuring timely resolution and driving continuous improvement in processes and customer satisfaction.