Top Tech Jobs & Startup Jobs in Charlotte, NC

Owns the customer journey for single-location auto repair shops from contract signing through the first six months. Responsibilities include onboarding, account setup, data migration, customer training, product adoption, usage monitoring, risk and escalation management, documentation, and collaboration with Sales, Support, and Product. Success is measured through customer activation and retention.

Onboard customers to Tekmetric’s marketing software by hosting group onboarding calls, explaining setup requirements and best practices, tracking launch readiness, resolving escalated service issues, and collaborating with sales, customer success, operations, support, and engineering. The role also gathers customer feedback to improve onboarding processes and offers opportunities for career development.

Owns Tekmetric’s product metrics program, including outcome modeling, statistical analysis, dashboards, reporting standards, and data governance. Conducts deep-dive product and customer analyses, translates findings into recommendations for product and business decisions, and enables self-service insights across teams. Partners with Product, Engineering, and Data to improve tracking, taxonomy, data quality, and analytics infrastructure. The role also trains stakeholders and communicates insights to executives and leadership.

Leads strategic finance analysis supporting GTM decisions, long-range planning, customer economics, M&A screening, pricing, partnerships, and market expansion. Builds financial models, scenario analyses, and executive- and board-level narratives. Partners with Sales, Marketing, Customer Success, Product, and executives to translate complex data into actionable recommendations. Develops AI-assisted workflows and automates recurring finance and competitive-monitoring processes.

Manage and grow strategic automotive industry partnerships for Tekmetric. Responsibilities include driving partner adoption, identifying revenue opportunities, evaluating commercial impact, structuring and negotiating deals, coordinating legal contracting, engaging C-level stakeholders, collaborating with internal teams, and developing scalable partnership processes. Frequent travel and residence in South Texas are required.

Design and implement scalable cloud infrastructure, monitor performance, automate processes, ensure security and compliance, and lead a DevOps team.

Supports Revenue Operations by improving sales processes, monitoring Salesforce adoption and data quality, troubleshooting sales technology issues, documenting procedures, supporting tool implementations, and building reports and dashboards. The role collaborates with sales leadership and revenue teams to improve workflows, surface pipeline insights, maintain CRM integrity, and enable sales representatives.

Lead partner co-marketing strategy and execution for strategic alliances. Build joint go-to-market plans, activate co-branded campaigns, track partner-sourced pipeline and metrics, develop partner marketing playbooks and assets, and collaborate cross-functionally with BD, Brand, Field Marketing, Product, and Sales to drive partner-influenced revenue and program growth.

As a Senior Software Engineer (Backend), you will design and implement scalable applications, collaborate with agile teams, and mentor junior members while ensuring high code quality and performance.

The Senior Director of Product at Tekmetric will lead product strategy, ensuring alignment with customer needs, driving innovation, and managing cross-functional teams to grow the product suite effectively.