Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Partner with account executives in enterprise pre-sales by addressing technical requirements, delivering customized demonstrations, building UAT environments, managing proof-of-concept exercises, conducting architecture and security reviews, and scoping solutions for implementation handoff. The role requires collaborating across sales, product, engineering, and professional services while supporting fintech and banking customers with identity, fraud, credit, and compliance solutions.

Own full-cycle B2B SaaS sales across banking and credit union accounts, from prospecting through close. Build territory pipeline through outbound and partner-sourced opportunities, position Alloy’s fraud and identity-risk solutions, navigate complex buying committees, and collaborate with Partner Account Managers on co-selling and contracting. Maintain Salesforce pipeline hygiene, deliver accurate forecasts, manage executive relationships, and coordinate with Marketing, Solutions Engineering, Product, and Client Success for successful deal execution and handoff.

Own end-to-end enterprise sales to top US banks: build relationships, conduct discovery, craft solutions, manage multi-threaded sales cycles, lead negotiations, and close deals while collaborating cross-functionally.