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The Customer Service Representative provides supportive and compassionate service to clients enrolled in financial hardship programs through calls, issue resolution, and collaboration with other departments to ensure client satisfaction.

The Client Retention Specialist will assist clients in the financial hardship program, educate them on options, deescalate issues, and retain them in the program while achieving retention targets.

As a Bilingual Client Retention Specialist, you'll educate clients on financial programs, deescalate issues, and develop solutions to retain customers, all while providing excellent service.

Negotiate delinquent accounts on behalf of clients, establish relationships with partners, and manage client finances while focusing on meeting clients' needs.

As a Bilingual Customer Service Representative, you'll provide exceptional service to clients, addressing their needs and inquiries, while documenting outcomes and maintaining positive relations.